Case Manager

Westhab, Inc.; New York (NY); On-site; USD 42,000 - 48,000; Full time

Job summary

Westhab, Inc. in Bronx, NY, seeks a Case Manager to provide comprehensive case management and tenancy support to promote stable housing and resident well-being.

You will liaise with tenants, property management, and community service providers while helping residents access benefits and resolve tenancy issues. The role requires strong organizational skills, excellent communication, and a person-centered approach.

Qualifications

• Associate/Bachelor’s degree preferred.
• 3+ years of experience in case management or housing services.
• Fluency in Spanish is highly desirable.

Responsibilities

• Engage with tenants within 15 days of move-in.
• Complete needs assessments and develop support plans within 30 days and quarterly thereafter.
• Meet with tenants monthly with at least one home visit every three months.
• Assist tenants in accessing benefits, healthcare, mental health, employment resources, and other supports.
• Provide crisis intervention, conflict resolution, and mediation between tenants and staff.
• Build trusting relationships to foster independence and community engagement.
• Develop partnerships with local service providers and community programs.
• Connect tenants to educational workshops, support groups, and wellness activities.
• Collaborate with property management on unit conditions, safety, and lease compliance.
• Advocate for tenants with external agencies for necessary support.
• Maintain accurate case notes, service plans, and assessments.

Skills

Case management

Organizational skills

Interpersonal communication

Spanish language

Computer literacy

Customer service

Education

Associate/Bachelor's degree preferred

Job description

The Case Manager is responsible for providing comprehensive case management and tenancy support services to ensure long-term stability, safety, and well-being of residents. This position serves as a key liaison between tenants, property management, and community service providers. The Case Manager assists residents with accessing benefits, resolving tenancy issues, enhancing life skills, and maintaining safe, stable housing. The role requires strong organizational skills, excellent interpersonal communication, and a person-centered approach to service delivery.

Job Description Job Description JOB TITLE: Case Manager FLSA: Non-Exempt DEPARTMENT: Supportive Housing REPORTS TO: Program Director LOCATION: Bronx, NY SALARY: $42000.00- $48000.00 annual Summary The Case Manager is responsible for providing comprehensive case management and tenancy support services to ensure long-term stability, safety, and well-being of residents. This position serves as a key liaison between tenants, property management, and community service providers. The Case Manager assists residents with accessing benefits, resolving tenancy issues, enhancing life skills, and maintaining safe, stable housing. The role requires strong organizational skills, excellent interpersonal communication, and a person-centered approach to service delivery.

• Engage with all tenants within 15 days of move-in.
• Complete needs assessments and develop ongoing support plans for tenants within 30 days of move-in and quarterly thereafter.
• Meet with tenants once a month, and at least one contact within a three-month period must be a home visit.
• Assist tenants in accessing public benefits, healthcare, mental health services, employment resources, and other supports.
• Provide crisis intervention, conflict resolution, and mediation between tenants and staff when required.
• Build trusting, supportive relationships that foster independence, self-sufficiency, and community engagement.
• Develop and maintain strong partnerships with local service providers, community agencies, healthcare providers, and support programs.
• Connect tenants to educational workshops, support groups, wellness activities, and community-building events.
• Collaborate with property management to address unit conditions, safety concerns, and lease compliance.
• Advocate on behalf of tenants with external agencies to ensure access to necessary support.
• Maintain accurate, timely case notes, service plans, assessments and required documentation.
• Support move-in, orientation and transition processes for new tenants.
• Participate in case conferences, team meetings, training and supervision.
• Assist with special projects, inspections, events, and community activities, as required.

Associate/Bachelor’s Degree preferred and at least 3 years of experience in case management, housing services or supportive services. Experience working with seniors and formerly homeless individuals, preferred. Must have strong written and verbal communication skills and computer literacy and knowledge of systems. Provide good customer service (both in person and by telephone). Fluency in Spanish is highly desirable.

Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hardworking professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact.

(EOE)

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of seriously recognized hazards.