Senior Care Scheduler — Impactful, Team-Based Healthcare

WelbeHealth, LLC.; La Quinta (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

12 holidays observed

401K match

Bonus

Additional benefits

Job summary

WelbeHealth, LLC. is seeking a Scheduling Specialist to coordinate participant appointments and maintain accurate staff availability within our PACE program. You will handle cancellations, respond to inquiries, and ensure timely communication of schedules.

Responsibilities include resolving conflicts, managing scheduling requests, and updating records in EMR systems. Strong customer service and organizational skills are essential in this on-site role in California.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year healthcare experience required; PACE experience preferred.
• Minimum 1 year EMR experience required.
• Outstanding customer service orientation, especially in telephone and written communications.
• Excellent organizational and communication skills.

Responsibilities

• Coordinate scheduling of participants' appointments.
• Troubleshoot conflicts and urgent needs, communicating with staff, families, and providers.
• Address cancellations and rescheduling requests promptly and accurately.
• Respond to phone calls, emails, and scheduling inquiries.
• Maintain team member availability in source systems for accuracy.
• Send appointment confirmations and reminders as per protocols.

Skills

Customer service

Organizational skills

Communication skills

Telephone communication

Healthcare experience

Education

High school diploma or equivalency

Tools

Electronic Medical Records (EMR)

Job description

WelbeHealth, LLC. is seeking a Scheduling Specialist to coordinate participant appointments and maintain accurate staff availability within our PACE program. You will handle cancellations, respond to inquiries, and ensure timely communication of schedules.

Responsibilities include resolving conflicts, managing scheduling requests, and updating records in EMR systems. Strong customer service and organizational skills are essential in this on-site role in California.