Senior Care Outreach Specialist

Professional Case Management; Oak Ridge (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account

Health Savings Account

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management in Oak Ridge, TN is seeking a customer-focused professional to handle inbound and outbound calls, guiding clients through program eligibility and benefits navigation. The role emphasizes empathy, accuracy, and clear communication within a healthcare context.

The position requires strong customer service skills, data entry ability, and professionalism to multi-task across multiple programs and tasks while supporting the company's mission and standards.

Qualifications

• High school diploma or GED required.
• Two years of customer service experience, healthcare preferred.
• Call center experience preferred.
• Excellent customer service and verbal communication skills.
• Data entry and attention to detail.
• Professionalism and ability to multi-task.

Responsibilities

• Obtain client information by making outbound calls and answering inbound calls.
• Determine further contacts by comparing client information to program eligibility.
• Help guide customers on navigating government programs to obtain benefits.
• Maintain and improve quality by adhering to standards; suggesting improved procedures.
• Accomplish objectives and support organizational mission.

Skills

Customer service

Communication

Empathy

Multi-tasking

Attention to detail

Phone etiquette

Data entry

Professionalism

Healthcare knowledge

Education

High school diploma or GED

Job description

Professional Case Management in Oak Ridge, TN is seeking a customer-focused professional to handle inbound and outbound calls, guiding clients through program eligibility and benefits navigation. The role emphasizes empathy, accuracy, and clear communication within a healthcare context.

The position requires strong customer service skills, data entry ability, and professionalism to multi-task across multiple programs and tasks while supporting the company's mission and standards.