Benefits & Outreach Specialist (EEOICPA/RECA)

Professional Case Management; Oak Ridge (TN); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Company Paid Short Term Disability

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Paid Time Off

Voluntary Benefits

Job summary

Professional Case Management in Oak Ridge, TN is seeking a dedicated representative to assist former workers with EEOICPA and RECA programs, guiding eligibility and benefits. The role focuses on customer service, empathy, and consultative selling via inbound and outbound calls.

You will connect clients with resources, document interactions, and support onboarding and training of new staff while meeting referral targets and QA expectations.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience, preferably healthcare.
• 3+ years of outbound calling/sales experience.
• Advanced knowledge of EEOICPA and RECA.
• Excellent customer service and verbal communication.
• Data entry and attention to detail.
• Maintains professionalism in any situation.
• Ability to multi-task.

Responsibilities

• Assist former workers navigating EEOICPA/RECA to obtain benefits.
• Assess client needs to determine eligibility for the DOL White Card.
• Connect former workers with relevant community resources.
• Advocate for clients to resolve barriers to accessing benefits.
• Obtain client information via outbound and inbound calls.
• Maintain quality results by adhering to standards and guidelines.
• Provide benefits assistance and counsel during EEOICPA claims process.
• Meet or exceed referral targets from calls.
• Guide customers on navigating government programs for benefits.
• Participate in onboarding and training of new representatives.
• Coach other OHC representatives as needed.
• All other duties as assigned.

Skills

Empathy

Excellent customer service

Excellent verbal communication

Data entry

Attention to detail

Multi-tasking

Professional phone etiquette

Coaching others

Education

High school diploma or GED

Tools

EEOICPA knowledge

RECA knowledge

Job description

Professional Case Management in Oak Ridge, TN is seeking a dedicated representative to assist former workers with EEOICPA and RECA programs, guiding eligibility and benefits. The role focuses on customer service, empathy, and consultative selling via inbound and outbound calls.

You will connect clients with resources, document interactions, and support onboarding and training of new staff while meeting referral targets and QA expectations.