Senior Care Client Experience Lead

Home Instead; Evansville (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Home Instead is seeking a Client Care Coordinator to support client care, introduce Care Professionals, and conduct quality assurance visits to ensure high-quality care, satisfaction, and retention. You will use a consultative approach to tailor service plans and monitor progress with clients and families.

Responsibilities include meeting with potential clients, coordinating care with team members, maintaining client records, and scheduling regular quality assurance visits while upholding

Qualifications

• College degree preferred.
• One year experience in home care, health care or senior-related industry required.
• Must possess a valid driver’s license.

Responsibilities

• Meet with potential clients and family members to discuss needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Professionals introductions with every new client and with every new Care Professionals.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professionals, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Skills

Communication skills

Time management

Organizational skills

Interpersonal skills

Attention to detail

Education

College degree preferred

Tools

Excel

Word

Job description

Home Instead is seeking a Client Care Coordinator to support client care, introduce Care Professionals, and conduct quality assurance visits to ensure high-quality care, satisfaction, and retention. You will use a consultative approach to tailor service plans and monitor progress with clients and families.

Responsibilities include meeting with potential clients, coordinating care with team members, maintaining client records, and scheduling regular quality assurance visits while upholding