Client Care Coordinator: Senior Care & Client Satisfaction

Home Instead Pilot (Phase 2); Evansville (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Home Instead in Evansville, Indiana seeks a Client Care Coordinator to help families assess needs, prepare tailored service plans, and introduce Care Professionals. The role emphasizes compassionate client interactions and adherence to franchise policies.

You will schedule visits, coordinate care with team members, maintain records, and ensure ongoing communication to boost client satisfaction and service hours.

Qualifications

• College degree preferred.
• One year experience in home care, health care or senior related industry.
• Must possess a valid driver’s license.

Responsibilities

• Meet with potential clients and families to discuss needs and craft a service plan.
• Conduct Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/Care Professionals introductions with every new client and with every new Care Professionals.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Professionals, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Skills

Communication skills

Active listening

Independent work

Interpersonal skills

Discretion & integrity

Time management

Professional appearance

Excel & Word proficiency

Team collaboration

Phone & email etiquette

Education

College degree preferred

1 year caregiving/healthcare experience

Valid driver's license

Tools

Excel

Word

Job description

Home Instead in Evansville, Indiana seeks a Client Care Coordinator to help families assess needs, prepare tailored service plans, and introduce Care Professionals. The role emphasizes compassionate client interactions and adherence to franchise policies.

You will schedule visits, coordinate care with team members, maintain records, and ensure ongoing communication to boost client satisfaction and service hours.