Senior Care Client Advocate & Relationship Lead

We Care Senior Care, Inc.; Green Bay (WI); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid vacation and holidays

Job summary

We Care Senior Care, Inc. (Home Instead franchise) seeks a compassionate Client Care Advisor to help seniors live safely at home. The role blends client advocacy, care coordination, and consultative sales to tailor service plans.

You will build relationships with clients and families, conduct care consultations, oversee care plans, and ensure quality assurance with the care team, schedulers, and Pros. Availability to work evenings or weekends may be required.

Qualifications

• Experience in healthcare, social work, gerontology or related field preferred.
• Strong communication and relationship-building skills.
• Sales experience a plus.
• Experience with client services in senior care or care coordination.
• Proficiency with client management software is desirable.

Responsibilities

• Engage with clients and families to build trust and plan tailored services.
• Conduct care consultations and lead the consultative sales process to tailor care plans.
• Coordinate care with Pros, schedulers, and care team to ensure seamless delivery.
• Perform quality assurance visits and update client documentation.
• Maintain accurate client records and comply with company policies.

Skills

Empathy

Communication

Care coordination

Sales

Microsoft Office

Education

Healthcare Administration/related field preferred

Tools

Microsoft Office Suite

Job description

We Care Senior Care, Inc. (Home Instead franchise) seeks a compassionate Client Care Advisor to help seniors live safely at home. The role blends client advocacy, care coordination, and consultative sales to tailor service plans.

You will build relationships with clients and families, conduct care consultations, oversee care plans, and ensure quality assurance with the care team, schedulers, and Pros. Availability to work evenings or weekends may be required.