Senior Care Client Advocate & Care Coordinator

We Care Senior Care, Inc.; Green Bay (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, Vision, & Life

401k with company match

Paid Vacation and Holidays (including 

Birthday off

Job summary

We Care Senior Care, Inc. is seeking a Client Care Advisor to help seniors remain safe, comfortable, and cared for in their own homes.

You will build and maintain relationships with clients and families, coordinate care introductions between clients and Care Pros, and conduct quality assurance visits. A compassionate, service-oriented professional with strong interpersonal skills and sales ability will thrive here.

Qualifications

• Experience in Healthcare Administration, Social Work, or Gerontology preferred but not required.
• Prior experience in client services, healthcare, senior care, or care coordination is strongly preferred.
• Sales experience is a plus.
• Experience working directly with older adults, families, and caregivers is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.
• Availability to work evenings or weekends as needed.
• Valid driver’s license and reliable transportation (if client visits are required).
• Ability to maintain confidentiality and adhere to ethical business practices.

Responsibilities

• Client Engagement & Relationship Building: Serve as a trusted advocate for clients, ensuring they receive the highest standard of care and support.
• Client and family coordination: Serve as the primary point of contact, building lasting, trust-based relationships.
• Care consultations: Conduct in-depth consultations and service inquiries, assess needs, create tailored care plans, and execute the consultative sales process.
• Follow-up: Maintain ongoing follow-up with potential clients and families who have not yet initiated services.
• Care team collaboration: Work with Care Pros, schedulers, and team members to ensure seamless service delivery.
• Quality assurance: Conduct regular QA visits and update documentation accordingly.
• Introductions: Lead client and Care Pro introductions for a smooth experience.
• Problem solving: Address concerns with empathy and proactive solutions.
• Documentation: Maintain accurate client records, including care assessments, service plans, and Salesforce entries.

Skills

Empathy

Communication

Organization

Problem solving

Relationship building

Sales ability

Confidentiality

Independent work

Education

Healthcare Administration

Social Work

Gerontology

Tools

Microsoft Office

Client management software

Job description

We Care Senior Care, Inc. is seeking a Client Care Advisor to help seniors remain safe, comfortable, and cared for in their own homes.

You will build and maintain relationships with clients and families, coordinate care introductions between clients and Care Pros, and conduct quality assurance visits. A compassionate, service-oriented professional with strong interpersonal skills and sales ability will thrive here.