Senior Care Appointment Coordinator

Bienvivir All Inclusive Health; El Paso (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical premiums paid

Dental premiums paid

Vision coverage

Life insurance

403(b) retirement

Paid time off

Paid holidays

Tuition reimbursement

Mileage reimbursement

Job summary

Bienvivir All-Inclusive Senior Health in El Paso, TX seeks an Appointment Setter to coordinate participant medical appointments within the PACE program. You will liaise with participants, caregivers, and the interdisciplinary team to schedule, reschedule, and confirm visits, transportation, and related coordination, ensuring care plans are followed.

The role emphasizes HIPAA-compliant documentation, daily updates to the appointment matrix, and strong communication with families and providers to

Qualifications

• High school diploma or equivalent.
• Two years of scheduling, administrative, or clerical experience.
• Experience with EMR or medical scheduling software preferred.
• Experience working with a frail or elderly population preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Schedule all patient appointments per physician orders and patient preferences.
• Coordinate transportation and escorts for visits and ensure required records and authorizations.
• Ensure proper documentation in the EMR and appointment packets; update matrices.
• Communicate with participants, families, and the IDT about appointment changes.
• Maintain appointment matrices and prepare daily updates for the team.

Skills

Scheduling

Administrative

Bilingual English/Spanish

Education

High school diploma

Tools

EMR system

Job description

Bienvivir All-Inclusive Senior Health in El Paso, TX seeks an Appointment Setter to coordinate participant medical appointments within the PACE program. You will liaise with participants, caregivers, and the interdisciplinary team to schedule, reschedule, and confirm visits, transportation, and related coordination, ensuring care plans are followed.

The role emphasizes HIPAA-compliant documentation, daily updates to the appointment matrix, and strong communication with families and providers to