Senior Car Rental Customer Support - Temporary

Enterprise Holdings; Bismarck (ND); On-site; USD 20,000 - 29,000; Full time

Job summary

Enterprise Mobility is hiring a Temporary Customer Assistance Representative Sr in Bismarck, ND. The role involves high-level customer service, handling reservations, returns, and administrative support at the local location.

Working hours are standard business days, with a 90-day temporary term. The position requires 18+ years, US work authorization, a high school diploma or GED, and a clean driving record.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States.
• High School Diploma or GED required.
• Valid driver license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years.
• Temporary position up to 90 days.

Responsibilities

• Take incoming calls for reservations, quotes, and general questions, and provide information and resolution for customers and other parties.
• Manage outgoing calls for callback management and miscellaneous tasks.
• Provide a high level of customer service in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist to assess rental condition upon return and process returns/check-ins.
• Perform administrative tasks and basic accounting functions as needed.

Education

High School Diploma or GED

Tools

Driver's license

Job description

Enterprise Mobility is hiring a Temporary Customer Assistance Representative Sr in Bismarck, ND. The role involves high-level customer service, handling reservations, returns, and administrative support at the local location.

Working hours are standard business days, with a 90-day temporary term. The position requires 18+ years, US work authorization, a high school diploma or GED, and a clean driving record.