Temporary Sr. Customer Assistance Representative - Bismarck

Enterprise; Bismarck (ND); On-site; USD 20,457 - 29,136; Part time

Job summary

Enterprise Mobility is hiring for a Temporary Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting internal and external customers through face-to-face interaction. The CAR Sr gains knowledge through local training and hands-on experience to provide rental backup, service customers and deliver administrative support in home-city branches or airport locations.

Pay: $18 per hour. Location: 2301 University Drive, Bismarck, ND, 58504.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol-related convictions on driving record in past 5 years.
• Temporary position with a maximum of 90 days.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or while operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Phone support

Education

High School Diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. It is the largest and fastest‑growing privately owned automotive rental and leasing company in North America and is hiring for a Temporary Customer Assistance Representative Sr (CAR Sr) position. The role provides a high level of customer service by assisting internal and external customers through face‑to‑face interaction. The CAR Sr gains knowledge through local training and hands‑on experience to provide rental backup, service customers and deliver administrative support in home‑city branches or airport locations.

Pay: $18 per hour. Location: 2301 University Drive, Bismarck, ND, 58504. This is a temporary position and cannot exceed 90 days of employment.

Schedule

• Thursday - Monday: 3:00 pm to 12:00 am
• Monday - Friday: 8:00 am to 5:00 pm

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing condition of rental upon return.
• Process returns, check‑ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or while operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job‑related duties as assigned.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High School Diploma or G.E.D. required.
• Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
• No drug or alcohol‑related convictions on the driving record in the past 5 years.
• This is a temporary position and you may work up to a maximum of 90 days during the defined season.

Equal Opportunity Employer / Disability / Veterans