Senior Customer Support Associate - Temporary (Car Rentals)

Enterprise; Bismarck (ND); On-site; USD 20,457 - 29,136; Part time

Job summary

Enterprise Mobility is hiring for a Temporary Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting internal and external customers through face-to-face interaction. The CAR Sr gains knowledge through local training and hands-on experience to provide rental backup, service customers and deliver administrative support in home-city branches or airport locations.

Pay: $18 per hour. Location: 2301 University Drive, Bismarck, ND, 58504.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• High School Diploma or GED required.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol-related convictions on driving record in past 5 years.
• Temporary position with a maximum of 90 days.

Responsibilities

• Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and vendors.
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
• Meet and greet customers in a friendly and timely manner.
• Provide directions and general assistance.
• Assist in assessing condition of rental upon return.
• Process returns, check-ins and exit kiosk transactions.
• Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed.
• Understand and communicate rental terms and conditions, vehicle features and other services.
• May sell optional protection products, upgrades, fuel options and other additional equipment.
• Notify Management of any known vehicle problems and any required vehicle maintenance.
• Clean vehicle interior and exterior by hand or while operating washing equipment when needed.
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.
• Perform miscellaneous and backup duties job-related duties as assigned.

Skills

Customer service

Phone support

Education

High School Diploma

Job description

Enterprise Mobility is hiring for a Temporary Customer Assistance Representative Sr (CAR Sr) to provide a high level of customer service by assisting internal and external customers through face-to-face interaction. The CAR Sr gains knowledge through local training and hands-on experience to provide rental backup, service customers and deliver administrative support in home-city branches or airport locations.

Pay: $18 per hour. Location: 2301 University Drive, Bismarck, ND, 58504.