Senior Calypso Support Analyst - Platform Reliability

EPAM Systems; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts

Disability Insurance

Life Insurance

Employee Assistance Program

401(k) Matching

Paid Time Off

LinkedIn Learning access

Employee Discounts

Stock Purchase Program

Job summary

EPAM Systems is seeking a Calypso Support Analyst to provide day-to-day application support for the Calypso trading and risk platform across multiple teams. You will blend technical troubleshooting with functional understanding of trade lifecycle processes.

The role involves production support, incident resolution, SQL data investigations, and collaboration across front, middle, back office and tech teams. Relocation/travel may be required.

Qualifications

• Minimum of 3 years of experience as a Calypso Support Analyst.
• Hands-on Calypso application knowledge.
• Experience in incident and problem management.
• Excellent stakeholder management skills.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules.
• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools.
• Investigate and resolve incidents raised by business users within SLAs.
• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams.
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with end-of-day and start-of-day processes, including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues with quants and market data teams.
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives as applicable.
• Write and execute SQL queries to investigate data issues.
• Review Calypso logs, engine outputs, and Java stack traces.
• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines).
• Assist with deployments, patch installations, environment refreshes, and user access management.
• As a Senior on the team, mentor and support junior resources.

Skills

Calypso platform knowledge

Incident management

Stakeholder management

Relocation/travel willingness

SQL queries

Tools

Calypso

SQL (Oracle/Sybase)

Job description

EPAM Systems is seeking a Calypso Support Analyst to provide day-to-day application support for the Calypso trading and risk platform across multiple teams. You will blend technical troubleshooting with functional understanding of trade lifecycle processes.

The role involves production support, incident resolution, SQL data investigations, and collaboration across front, middle, back office and tech teams. Relocation/travel may be required.