Senior Calypso Support Analyst – Platform Reliability

EPAM Systems; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts

Disability Insurance

Life and AD&D Insurance

Employee Assistance Program

LinkedIn learning

401(k) Retirement Savings Plan

Paid Time Off

Identity Theft Protection

Pet Insurance

Employee Discounts

Employee Stock Purchase Program

Job summary

EPAM Systems is seeking a Calypso Support Analyst to provide day-to-day support for the Calypso trading and risk platform, ensuring system stability and timely issue resolution. The role requires collaboration with front, middle, back office, and technology teams across asset classes.

You will write and review SQL, analyze logs and stack traces, and participate in EOD/SOD processes. Relocation or travel may be required as part of the role.

Qualifications

• Minimum 3 years as Calypso Support Analyst.
• Hands-on Calypso application knowledge is required.
• Experience with incident and problem management.
• Excellent stakeholder management skills.
• Open to relocation/business travel.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules.
• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools.
• Investigate and resolve incidents raised by business users within SLAs.
• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams.
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with end-of-day and start-of-day processes, including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams.
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives.
• Write and execute SQL queries to investigate data issues.
• Review and interpret Calypso logs, engine outputs, and Java stack traces.
• Support interface issues involving upstream/downstream systems.
• Assist with deployments, patch installations, environment refreshes, and user access management.
• As a Senior on the team, mentor and support junior resources.

Skills

Calypso platform

Stakeholder management

Incident management

Problem management

Relocation/travel

SQL queries

Tools

Calypso

SQL (Oracle/Sybase)

Job description

EPAM Systems is seeking a Calypso Support Analyst to provide day-to-day support for the Calypso trading and risk platform, ensuring system stability and timely issue resolution. The role requires collaboration with front, middle, back office, and technology teams across asset classes.

You will write and review SQL, analyze logs and stack traces, and participate in EOD/SOD processes. Relocation or travel may be required as part of the role.