Senior Calypso Support Analyst

EPAM Systems; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

Health Savings Account

Flexible Spending Accounts (Healthcare

401(k) Retirement Savings Plan

Job summary

EPAM Systems in Seattle seeks a Calypso Support Analyst to provide day-to-day production support for the Calypso platform across trading and risk modules. You will monitor system health, investigate incidents, and collaborate with front, middle, back office and technology teams.

The role requires hands-on Calypso experience, incident and problem management skills, and willingness to relocate or travel as needed.

Qualifications

• Minimum 3 years of experience as Calypso Support Analyst.
• Hands-on Calypso application knowledge.
• Experience with incident and problem management.
• Excellent stakeholder management skills.
• Open to relocation or business travel.

Responsibilities

• Provide production support for Calypso across trading, risk, settlements, and accounting.
• Monitor batch jobs, interfaces, and system health with Calypso Scheduler and monitoring tools.
• Investigate and resolve incidents raised by business users within SLAs.
• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams.
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with end-of-day and start-of-day processes, including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams.
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives.
• As a Senior on the team, mentor and support junior resources.

Skills

Calypso

Incident management

Problem management

Stakeholder management

Willing to relocate

Tools

Calypso Scheduler

SQL (Oracle/Sybase)

Java stack traces

Job description

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules

• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools

• Investigate and resolve incidents raised by business users within agreed SLAs

• Triage issues, perform root cause analysis, and escalate complex problems to support or development teams

• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows

• Assist with end-of-day (EOD) and start-of-day (SOD) processes, including P&L, risk, and position reconciliation

• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams

• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

• Write and execute SQL queries (Oracle/Sybase) to investigate data issues

• Review and interpret Calypso logs, engine outputs, and Java stack traces

• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Assist with deployments, patch installations, environment refreshes, and user access management

• As a Senior on the team, you will be expected to mentor and support junior resources

Requirements

• A minimum of 3 years of experience as Calypso Support Analyst

• Hands on Calypso application knowledge

• Experience of incident and problem management

• Excellent stakeholder management skills

• Open to relocation/business travel

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.