Head of Call Center Ops & Inside Sales (LA)

80Twenty; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

A boutique recruitment agency is seeking a Call Center Operations Manager in Los Angeles. This role involves leading a team of 10 representatives to improve lead engagement and appointment setting. Responsibilities include defining performance KPIs, managing call operations, and enhancing operational infrastructure. An ideal candidate will have a strong leadership presence and experience in high-volume environments. Competitive salary ranges from $120,000 to $150,000 based on experience. This is an on-site position located at our Los Angeles office.

Qualifications

• Proven track record managing call center, appointment-setting, or inside sales teams.
• Direct experience leading teams accountable for lead outreach and qualification.
• Solid command of lead funnel mechanics and outreach conversion metrics.

Responsibilities

• Lead and develop a team of 10 call representatives.
• Define and own performance KPIs for contact and appointment rates.
• Implement QA systems and call monitoring protocols.

Skills

Managing call center teams

Lead outreach and qualification

Performance-driven operations

CRM systems proficiency

Coaching and leadership

B2C lead environments

Job description

A boutique recruitment agency is seeking a Call Center Operations Manager in Los Angeles. This role involves leading a team of 10 representatives to improve lead engagement and appointment setting. Responsibilities include defining performance KPIs, managing call operations, and enhancing operational infrastructure. An ideal candidate will have a strong leadership presence and experience in high-volume environments. Competitive salary ranges from $120,000 to $150,000 based on experience. This is an on-site position located at our Los Angeles office.