Call Center Manager at LA Sales Recruiter Los Angeles, CA

LA Sales Recruiter; Los Angeles (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

Company-provided disability and life

401(k) plan with company match

Generous holidays and PTO

Tuition reimbursement

Employee referral bonus

Ongoing training opportunities

Visible, exciting work supporting tech

Growth opportunities

Job summary

LA Sales Recruiter in Los Angeles, CA seeks an experienced Call Center Manager to lead a dynamic, customer-focused team. You will drive performance, quality, and efficiency while guiding recruitment and development of staff in a fast-paced tech environment.

The role emphasizes measurable results, collaboration with leadership, and continuous improvement of processes, training, and service delivery to ensure excellent customer experiences.

Qualifications

• High school diploma or equivalent;Bachelor's degree preferred.
• 7+ years in people management.
• Experience in a call center environment preferred.

Responsibilities

• Manage team and create a high performance environment that instills corporate values of open and honest, customer centric, innovative, passionate, inclusive and collaborative.
• Engage with leadership teams across the organization to achieve corporate objectives.
• Monitor key performance metrics of team and take action to correct defects and improve performance.
• Initiate projects that lead to improved performance and achievement of goals.
• Oversee the performance appraisals process and conduct mentoring sessions with staff to discuss department goals.
• Oversee recruitment and development of staff and management.
• Committee to continuous learning both personally and for their teams
• Assist staff with questions or concerns. Support and recognize good performance.
• Work on other assigned tasks and project(s) from management

Skills

Excellent verbal and written communic

Customer service

Interpersonal skills

Time management

Troubleshooting

Problem solving

Detail oriented

Fast-paced environment

Occasional travel

Education

High school or equivalent

BS or BA preferred

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Call Center Manager – LA Sales Recruiter

Los Angeles, CA.

Full-time

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards. You'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Objective

Provides leadership and management direction to functional group on a daily basis. Directly involved with customer facing activities and promotes the growth of KMBS services in the market. Stays on top of departmental operations, including personnel, equipment, services and facilities supporting operations. Understands the department operating budget and effectively operates within given management objectives. Develops staff on all levels to exceed customer expectations.

Primary Duties and Responsibilities

• Manage team and create a high performance environment that instills corporate values of: open and honest; Customer Centric; Innovative; Passionate; Inclusive and collaborative.
• Engage with leadership teams across the organization to achieve corporate objectives.
• Monitor key performance metrics of team and take action to correct defects and improve performance.
• Initiate projects that lead to improved performance and achievement of goals.
• Oversee the performance appraisals process and conduct mentoring sessions with staff to discuss department goals.
• Oversee recruitment and development of staff and management.
• Committee to continuous learning both personally and for their teams
• Assist staff with questions or concerns. Support and recognize good performance.
• Work on other assigned tasks and project(s) from management

Qualifications

Education and Experience

• High school or equivalent, BS or BA preferred.
• 7+ years in people management and industry area knowledge.

Other Skills, Requirements and Certifications

• Excellent verbal and written communication skills.
• Expertise in applicable domain.
• Knowledge of systems and applications used to support a call center environment.
• Excellent customer service and interpersonal skills.
• Excellent time management skills.
• Troubleshooting skills and problem solving.
• Computer skills—Microsoft Office, Word, Excel, PowerPoint.
• Detail Oriented.
• Ability to work in a fast paced environment.
• Occasionally travel required.

Physical Requirements

This position requires sitting at a desk with a computer monitor for several hours at one time. The vision requirement include: close vision, peripheral vision, depth perception, and ability to adjust focus.

Company Offers

• Competitive compensation program.
• Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
• 401(k) plan with matching company contribution.
• Generous holiday and paid time off schedules.
• Tuition reimbursement.
• Employee Referral Bonus Program.
• Ongoing training opportunities.
• Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.