Senior Call Center Leader - Roanoke Growth & Strategy

Energy Innovation Corp; Roanoke (VA); On-site; USD 91,000 - 131,000; Full time

Job summary

Property Excellence Group is seeking a Call Center Manager to drive qualified leads and contracts from Roanoke. Bring 8+ years in sales marketing to own projects, work with a sharp team, and earn a $91,000 - $131,000 annual salary.

You will stitch together referral programs, qualify opportunities, and mine customer feedback data to craft deadline-driven stories that win the room. Expect mentorship, growth into management, and direct influence on weekly workflow.

Qualifications

• 8+ years in sales marketing leadership or management roles.
• Fluency in Customer Feedback Analysis and Initiative with strong viewpoints.
• Manager-caliber judgment on when to upscale or absorb.
• 7+ years of experience with real-world consequences in fast-paced environments.
• Professionalism, integrity, and discretion with sensitive information.

Responsibilities

• Build and manage a referral program that Property Excellence Group customers will share.
• Qualify opportunities rigorously so the team pursues real revenue.
• Mine Customer Feedback Analysis data to drive deadline-driven wins.
• Develop referral channels and partnerships in Roanoke.
• Integrate Freshdesk and Kustomer to deliver clean leads to sales.

Skills

Sales & Marketing

Customer Feedback Analysis

Leadership & Management

Strategic Partnerships

Stakeholder Communication

Tools

Freshdesk

Kustomer

Job description

Property Excellence Group is seeking a Call Center Manager to drive qualified leads and contracts from Roanoke. Bring 8+ years in sales marketing to own projects, work with a sharp team, and earn a $91,000 - $131,000 annual salary.

You will stitch together referral programs, qualify opportunities, and mine customer feedback data to craft deadline-driven stories that win the room. Expect mentorship, growth into management, and direct influence on weekly workflow.