Commercial Roofing Sales Manager

Parker Commerical / River City Roofing; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Work from home

Job summary

Talantir is seeking an experienced Commercial Roofing Call Center Manager to lead an outbound lead generation team. This hands-on leadership role requires you to coach, develop, and personally contribute to production while elevating team performance in the commercial roofing space.

You will recruit, train, and scale the call center; manage CRM and dialer systems; and drive data-driven improvements through KPIs and dashboards.

Qualifications

• Strong background in commercial roofing (systems, terminology, decision-makers).
• Proven experience managing a call center or outbound sales team.
• Demonstrated ability to recruit and develop high-performing callers.
• CRM administration and reporting experience.
• Demonstrated ability to coach from calls—identify issues and deliver measurable coaching outcomes.
• Experience hiring, training, and scaling sales teams.
• Data-driven with strong competency in KPIs, dashboards, and performance management.
• Excellent communication and leadership skills; organized and results-oriented.
• Roofing/home improvement industry experience is a plus but not required.

Responsibilities

• Lead and manage the call center / dial team: scheduling, coaching, tracking daily activity, and driving performance.
• Recruit, hire, and onboard call center representatives.
• Train team members on commercial roofing knowledge and objection handling.
• Monitor and review call recordings to improve performance.
• Develop, refine, and optimize call scripts.
• Personally make outbound calls and client follow-ups when required (hands-on leader who models behavior).
• Administer and optimize the CRM: data hygiene, lead routing, workflow automation, reporting, dashboards, and pipeline management.
• Use DialPad daily and optimize dialer settings for efficiency and compliance.
• Listen to recorded/live calls, score performance, and deliver corrective coaching with measurable improvement plans.
• Hire, onboard, and scale the sales team — manage recruiting and interviewing.

Skills

Call center management

Leadership

KPIs & dashboards

Coaching

Data-driven

Recruiting

Outbound sales

Communication

Performance management

Team development

Tools

DialPad

CRM

Job description

Position Overview

We are seeking an experienced Commercial Roofing Call Center Manager to lead, build, and produce within our outbound lead generation team.

This is a hands‑on leadership role. The right candidate will not only manage the team but lead from the front setting appointments personally while coaching and developing others.

We are looking for someone who understands commercial roofing — not just general telemarketing — and can elevate a team’s performance while personally contributing to production.

Key Responsibilities

• Lead and manage the call center / dial team: scheduling, coaching, tracking daily activity, and driving performance
• Recruit, hire, and onboard call center representatives
• Train team members on commercial roofing knowledge and objection handling
• Monitor and review call recordings to improve performance
• Develop, refine, and optimize call scripts
• Personally make outbound calls and client follow‑ups when required (hands‑on leader who models behavior)
• Administer and optimize the CRM: data hygiene, lead routing, workflow automation, reporting, dashboards, and pipeline management
• Use DialPad daily and optimize dialer settings for efficiency and compliance
• Listen to recorded/live calls, score performance, and deliver corrective coaching with measurable improvement plans
• Hire, onboard, and scale the sales team — manage recruiting and interviewing

Required Qualifications

• Strong background in commercial roofing (systems, terminology, decision‑makers)
• Proven experience managing a call center or outbound sales team
• Demonstrated ability to recruit and develop high‑performing callers
• CRM administration and reporting experience
• Demonstrated ability to coach from calls — identify issues and deliver measurable coaching outcomes
• Experience hiring, training, and scaling sales teams
• Data‑driven with strong competency in KPIs, dashboards, and performance management
• Excellent communication and leadership skills; organized and results‑oriented
• Roofing/home improvement industry experience is a plus but not required

Job Type: Full‑time

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• Work from home

Work Location: Remote