Senior Business Systems Analyst - Process Optimization

Procore Technologies, Inc.; Austin (TX); On-site; USD 95,000 - 130,000; Full time

Job summary

Procore Technologies, Inc. is seeking a Senior Business Systems Analyst to join the Digital Employee Experience team within IT Infrastructure & Operations.

You will translate loosely defined problems into clear processes, actionable requirements, and measurable outcomes, driving improvements that reduce friction, cost, and risk for Procore employees. You’ll partner with PMs, process owners, engineering, admins, and vendors across a varied portfolio, focusing on process reengineering, data

Qualifications

• Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.
• 3–5 years of experience in business systems analysis, business analysis, process improvement, or a comparable role.
• Demonstrated experience improving or reengineering business processes, from understanding the initial problem through implementation and measurable outcomes.
• A structured, analytical approach to identifying root causes, organizing incomplete or unstructured information, and using data to support decisions.
• Proficiency with spreadsheets and experience creating process maps and clear visuals using tools such as Lucidchart, Visio, or Miro.
• Experience translating business needs into requirements, workflows, user stories, or acceptance criteria.
• Strong facilitation and communication skills, including building relationships with process owners and working effectively with technical and nontechnical stakeholders.
• The ability to manage competing priorities, adapt as needs change, and maintain follow-through and accountability across teams.
• Experience supporting enterprise IT, digital workplace, or IT service management functions is a plus. Experience in a SaaS company is helpful but not required.
• Familiarity with ITIL, Lean, Six Sigma, BPMN, or Agile is a plus. Related certifications are welcome but not required.

Responsibilities

• Lead stakeholder interviews, discovery sessions, and workshops to understand current processes, clarify business problems, and identify opportunities for improvement.
• Map current-state workflows using flowcharts, swimlanes, and other process documentation, making ownership, handoffs, dependencies, and gaps clear.
• Design future-state processes with practical guardrails, defined responsibilities, and success measures that support consistent execution.
• Identify the data needed to understand a problem, organize and reconcile information from different sources, and conduct targeted analysis to explain what is happening and why.
• Partner with technical specialists when data extraction or deeper technical expertise is needed, and translate findings into clear visuals and recommendations.
• Turn improvement opportunities into actionable requirements, user stories, and acceptance criteria that connect proposed changes to business objectives.
• Work alongside project managers and process owners to evaluate options, surface tradeoffs, and support delivery across multiple concurrent initiatives and operational issues.
• Support testing, stakeholder validation, and operational readiness to ensure changes meet business needs and work in practice.
• Follow improvements through implementation, assess results against success measures, and recommend adjustments where outcomes fall short.
• Communicate findings, risks, and decisions clearly to operational and executive audiences, and develop reusable process documentation and standards.

Skills

Stakeholder interviews

Process mapping

Data analysis

User stories

Facilitation

Cross-functional collaboration

Prioritization

ITIL/Lean knowledge

SaaS experience

Certifications welcome

Education

Bachelor's degree in Business, Information Systems, or related field

Tools

Lucidchart

Visio

Miro

Job description

Procore Technologies, Inc. is seeking a Senior Business Systems Analyst to join the Digital Employee Experience team within IT Infrastructure & Operations.

You will translate loosely defined problems into clear processes, actionable requirements, and measurable outcomes, driving improvements that reduce friction, cost, and risk for Procore employees. You’ll partner with PMs, process owners, engineering, admins, and vendors across a varied portfolio, focusing on process reengineering, data