Senior Business & Systems Analyst - Healthcare Enterprise Lead

GlobalPoint; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

GlobalPoint is seeking a Senior Business Analyst in Baltimore, MD to lead requirements elicitation, business process analysis, and system design reviews. You will serve as a liaison among program stakeholders, project managers, and technical teams to ensure solutions align with objectives and standards.

The role requires strong documentation, communication, and leadership skills, with experience across CRM, EHR, IIS, and enterprise systems.

Qualifications

• Lead requirements gathering sessions and stakeholder interviews.
• Analyze complex business processes and data workflows to identify gaps and opportunities.
• Document user stories, acceptance criteria, functional specs, and technical requirements.
• Coordinate with program managers, agency leadership, and SMEs to validate requirements.

Responsibilities

• Lead requirements gathering sessions, stakeholder interviews, and workshops to document requirements.
• Analyze complex business processes, workflows, and data structures to identify gaps and opportunities for enhancements.
• Translate needs into detailed user stories, acceptance criteria, and technical specs.
• Collaborate with program managers, stakeholders, and development teams to validate solutions.
• Evaluate system requirements for enterprise tracking, CRM, EHR, and IIS interfaces.
• Review designs and specifications for quality and adherence to standards.
• Support planning, backlog prioritization, and sprint-related activities.
• Assist UAT, traceability, and testing to ensure delivery aligns with business needs.
• Provide technical leadership and day-to-day guidance to junior analysts.

Skills

Requirements gathering

Stakeholder coordination

Business analysis

Documentation

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, or Business

Three years of equivalent experience

Master's degree preferred

Tools

Salesforce

CRM platforms

DBMS

Job description

GlobalPoint is seeking a Senior Business Analyst in Baltimore, MD to lead requirements elicitation, business process analysis, and system design reviews. You will serve as a liaison among program stakeholders, project managers, and technical teams to ensure solutions align with objectives and standards.

The role requires strong documentation, communication, and leadership skills, with experience across CRM, EHR, IIS, and enterprise systems.