Hybrid EHR & HL7 Enterprise Business Analyst

GlobalPoint; Atlanta (GA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

GlobalPoint is seeking an IT Enterprise Busi Analyst to support EHR and practice management systems in a healthcare setting. You will collaborate with clinical and technical staff, ensuring secure and efficient system operation while documenting business requirements for the EHR system.

You will also provide ongoing support, perform updates and troubleshooting, and coordinate with vendor teams to resolve issues and improve platform performance.

Qualifications

• Bachelor's degree in a related field and 2 years in a supervisory role, or an Associate's degree with 3 years of related experience.
• Experience in IT Enterprise Business Analysis within healthcare or hospital IT settings is required.

Responsibilities

• Collaborate with development teams to integrate HL7 standards and support.
• Manage and maintain EHR and practice management systems securely.
• Gather and document business requirements from stakeholders for the EHR system.
• Provide ongoing EHR support: updates, troubleshooting, and data security per HIPAA.
• Resolve technical issues with developers/administrators and improve platform performance.
• Perform system updates, patches, and backups to ensure data integrity.
• Offer end-user technical support and coordinate with vendor support teams.
• Assist trainers with clinic staff training for efficient EHR use.
• Analyze workflows to identify optimization opportunities within the EHR system.
• Generate and analyze reports to support clinical/administrative decisions.
• Provide Windows troubleshooting and support for software and cloud platforms.
• Communicate effectively with internal/external customers for timely solutions.
• Create clear JIRA tickets for developers/administrators.
• Ensure IT security practices and policies are followed.
• Stay updated on industry trends to deliver innovative solutions.

Skills

Supervisory experience

EHR & Practice Mgmt systems

HL7 proficiency

Windows troubleshooting

REST APIs testing

JIRA / Ivanti

IT security best practices

Vendor support coordination

On-call availability

Education

Bachelor's degree in IT/CS/related field

Or 2 years hospital IT / complex systems experience

Tools

JIRA

Ivanti

Postman

Swagger

REST APIs

Job description

GlobalPoint is seeking an IT Enterprise Busi Analyst to support EHR and practice management systems in a healthcare setting. You will collaborate with clinical and technical staff, ensuring secure and efficient system operation while documenting business requirements for the EHR system.

You will also provide ongoing support, perform updates and troubleshooting, and coordinate with vendor teams to resolve issues and improve platform performance.