Senior business Analyst

GlobalPoint; Baltimore (MD); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

GlobalPoint is seeking a Senior Business Analyst in Baltimore, MD to lead requirements elicitation, business process analysis, and system design reviews. You will serve as a liaison among program stakeholders, project managers, and technical teams to ensure solutions align with objectives and standards.

The role requires strong documentation, communication, and leadership skills, with experience across CRM, EHR, IIS, and enterprise systems.

Qualifications

• Lead requirements gathering sessions and stakeholder interviews.
• Analyze complex business processes and data workflows to identify gaps and opportunities.
• Document user stories, acceptance criteria, functional specs, and technical requirements.
• Coordinate with program managers, agency leadership, and SMEs to validate requirements.

Responsabilités

• Lead requirements gathering sessions, stakeholder interviews, and workshops to document requirements.
• Analyze complex business processes, workflows, and data structures to identify gaps and opportunities for enhancements.
• Translate needs into detailed user stories, acceptance criteria, and technical specs.
• Collaborate with program managers, stakeholders, and development teams to validate solutions.
• Evaluate system requirements for enterprise tracking, CRM, EHR, and IIS interfaces.
• Review designs and specifications for quality and adherence to standards.
• Support planning, backlog prioritization, and sprint-related activities.
• Assist UAT, traceability, and testing to ensure delivery aligns with business needs.
• Provide technical leadership and day-to-day guidance to junior analysts.

Connaissances

Requirements gathering

Stakeholder coordination

Business analysis

Documentation

Formation

Bachelor's degree in Computer Science, Information Systems, Engineering, or Business

Three years of equivalent experience

Master's degree preferred

Outils

Salesforce

CRM platforms

DBMS

Description du poste

Position : Senior business Analyst

Baltimore MD

Need locals

Position Overview

The Senior Computer Systems Analyst will provide technical leadership, business analysis, and administrative direction for personnel supporting the design, development, implementation, and maintenance of complex information systems. This individual will serve as a liaison between program stakeholders, project management, business users, and technical development teams to ensure that system solutions align with business objectives, technical requirements, user expectations, and applicable state and federal standards. The candidate will lead requirements elicitation, business process analysis, system design reviews, and functional documentation efforts while ensuring deliverables meet established quality standards and project schedules. The individual will also provide technical guidance and day-to-day direction to junior analysts and support staff.

Required Duties And Responsibilities

• Requirements Gathering and Analysis: Lead requirements gathering sessions, stakeholder interviews, and business process mapping workshops to identify, document, and validate functional, non-functional, and technical requirements.
• Business and Systems Analysis: Analyze complex business processes, system workflows, data structures, and existing applications to identify gaps, inefficiencies, and opportunities for system enhancements and modernization.
• Functional and Technical Documentation: Translate business and programmatic needs into detailed user stories, acceptance criteria, functional specifications, technical requirements, process workflows, system flow diagrams, and other documentation necessary to support development, testing, and implementation.
• Stakeholder Coordination: Collaborate with Program Managers, agency leadership, business stakeholders, clinical and programmatic subject matter experts, technical architects, and development teams to validate requirements, review proposed solutions, and ensure end-user satisfaction.
• Enterprise Systems Analysis: Evaluate and document system requirements, workflows, and data integrations associated with enterprise tracking systems, case management platforms, Customer Relationship Management (CRM) solutions, Electronic Health Records (EHR), and Immunization Information Systems (IIS).
• Solution Design and Quality Assurance: Review system designs, technical specifications, and development work products for accuracy, completeness, adherence to approved design concepts, user requirements, and established quality standards.
• Project Planning and Reporting: Coordinate with Program and Project Managers to support project planning, backlog prioritization, milestone tracking, sprint activities, and preparation of project status reports, deliverables, and presentations.
• Testing and Implementation Support: Support User Acceptance Testing (UAT), requirements traceability, test scenario development, and validation activities to ensure that delivered solutions satisfy documented business requirements and applicable state and federal reporting standards.
• Technical Leadership and Supervision: Provide technical direction, functional guidance, and daily supervision to junior analysts and support personnel to ensure the accuracy, quality, and timely completion of assigned tasks.
• Recommendations and Continuous Improvement: Evaluate proposed system enhancements and major system installations, provide recommendations to project leadership, and identify opportunities to improve system functionality, data quality, business processes, and operational efficiency.

Minimum Education Requirements

• Bachelor's degree from an accredited college or university in Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline; or
• Three (3) years of equivalent experience in a related field in lieu of the degree requirement.
• A Master's degree in a related discipline is preferred.

Minimum General Experience Requirements

• At least eight (8) years of professional computer-related experience working independently or under general direction on complex application problems involving all phases of systems analysis.
• Demonstrated experience performing requirements analysis, business process evaluation, systems design, functional documentation, and coordination with technical and business stakeholders.

Minimum Specialized Experience Requirements

• At least five (5) years of experience analyzing and designing business applications for complex, large-scale, mid-tier, or LAN-based computer systems.
• Demonstrated experience working with Database Management Systems (DBMS), database structures, and programming languages.
• Knowledge of current data storage, management, and retrieval methodologies.
• Demonstrated ability to develop and document detailed system specifications and requirements for software developers to support application coding, testing, debugging, and implementation.
• Experience evaluating system functionality, analyzing business workflows, and ensuring that developed solutions meet established technical and operational requirements.

Preferred Qualifications and Experience

The Following Qualifications Are Highly Desirable

• Direct experience gathering and documenting business and system requirements within a State Government environment or Major IT Development Project (MITDP).
• Demonstrated experience translating complex healthcare and public health program requirements into functional and technical specifications for enterprise data tracking systems, Immunization Information Systems (IIS), and Electronic Health Record (EHR) interfaces.
• Extensive experience conducting gap analysis, workflow mapping, and requirements elicitation for large-scale Case Management Systems or Customer Relationship Management (CRM) platforms within healthcare, social services, or grant-funded environments.
• Experience with Salesforce solutions and related enterprise application platforms.
• Proven ability to bridge communication between business stakeholders and technical development teams through the development of user stories, functional and technical specifications, process workflows, and system flow diagrams.
• Experience supporting projects subject to federal funding requirements, state reporting obligations, data governance standards, and regulatory compliance requirements.
• Experience supporting Agile/Scrum development methodologies, sprint planning, backlog refinement, and User Acceptance Testing (UAT).

Key Competencies

The Successful Candidate Must Demonstrate

• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to facilitate stakeholder meetings and translate complex business needs into actionable technical requirements.
• Strong organizational skills and the ability to manage multiple priorities and project deliverables.
• Ability to work independently and collaboratively across multidisciplinary teams.
• Demonstrated leadership skills and the ability to provide technical guidance to junior staff.
• Strong attention to detail and commitment to delivering accurate, high-quality work products within established project schedules.