Senior Business Systems Analyst & Agile Project Lead

Boardwalk Pipelines; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Boardwalk Pipelines, a midstream natural gas and natural gas liquids operator, seeks an experienced IT professional to drive solution development and manage business requirements throughout the software lifecycle.

The role emphasizes Agile practices, stakeholder interviews, and collaboration with IT and vendors to deliver compliant, well-documented solutions. Expect on-site work in a team environment with multiple system interfaces.

Qualifications

• 5 years minimum of in-depth, hands-on knowledge developing and supporting enterprise applications.
• 5 years working technical knowledge of project management methodologies.
• 3 years minimum of hands-on experience working in integrated development environments.
• Extensive experience with business requirements gathering and documentation.
• Proved experience with troubleshooting principles, methodologies and software issue resolution techniques.
• College or university degree in computer science, information systems or related field of study, or 4–6 years equivalent work experience.

Responsibilities

• Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements.
• Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle.
• Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via Jira (or an equivalent tool).
• Collaborate with vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed.
• Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members.
• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications.
• Ensure all required system and compliance documentation is complete and accurate.
• Develop and utilize standard templates to document/review business requirements and technical specifications.
• Escalate support and project issues to Lead and/or IT management teams as they arise.
• Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives.
• Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Serve in the role of Project Manager and utilize Boardwalk IT project management standards
• Gather and analyze data in support of business cases, proposed projects and system requirements.
• Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues.
• Design, develop and perform test plans/cases to ensure that the system or application functions as specified.
• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis.
• Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives.
• Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization.
• Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation.
• Participate in on‑call support rotation, as required for functional applications supported.
• Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed.
• Assist in building an application support knowledge base by documenting issues reported by users and the associated resolution process as requested by senior team members.
• Record, track and document the problem‑solving process utilized while researching alternatives to resolve issues reported by users.
• Perform post‑implementation follow‑ups to ensure problems have been adequately resolved.
• Participate in the development and execution of business continuity processes as requested by senior team members.

Skills

Enterprise apps

Project management

Integrated development environments

Requirements gathering

Troubleshooting

Software testing

Data privacy laws

Education

CS/IS degree or equivalent

Tools

Jira

ServiceNow

TestRail

Job description

Boardwalk Pipelines, a midstream natural gas and natural gas liquids operator, seeks an experienced IT professional to drive solution development and manage business requirements throughout the software lifecycle.

The role emphasizes Agile practices, stakeholder interviews, and collaboration with IT and vendors to deliver compliant, well-documented solutions. Expect on-site work in a team environment with multiple system interfaces.