BSA / Sr. Analyst, BSA

Boardwalk Pipelines; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Boardwalk Pipelines seeks a BSA / Sr. Analyst to join our Houston, TX office. The role involves eliciting and validating business needs, managing enterprise IT projects, and coordinating across multiple stakeholders, vendors, and IT teams.

You will design requirements, develop specs, and lead testing activities while ensuring compliance and robust documentation. A background in project management and experience with Jira/Freshservice and the Microsoft 365 ecosystem is valued.

Qualifications

• 5+ years overseeing design, development, and implementation of software/hardware solutions
• 3-5 years working knowledge of project management methodologies and leading enterprise IT projects
• Experience with business requirements gathering and documentation
• Ability to develop application specifications and requirements documents
• Knowledge of ITSM and work management tools (e.g., Jira, Freshservice)
• Knowledge of Microsoft 365 and Power Platform tools

Responsibilities

• Research industry practices and technology trends to advise IT stakeholders
• Elicit, analyze, specify, and validate business needs of project stakeholders
• Lead the development and documentation of business requirements and specifications
• Serve as Project Manager as needed following Boardwalk IT standards
• Manage multi-stakeholder projects across business areas and vendors
• Design, develop, and execute test plans and test cases
• Collaborate with users to prioritize issues and enhancement requests
• Participate in on-call support rotation for functional applications
• Develop training materials and deliver training sessions as required
• Help build an application support knowledgebase with documented resolutions
• Escalate issues to IT management and ensure post-resolution follow-ups
• Ensure system and compliance documentation is complete and accurate
• Support business continuity process development and execution
• Perform other duties as assigned

Skills

Project management

Requirements gathering

Data analysis

Stakeholder interviewing

Analytical thinking

Communication

Problem solving

Education

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field

Tools

Jira

Freshservice

SharePoint

Teams

Power Platform (Power Automate, Power Apps, Power BI)

Copilot / AI tools in Microsoft 365

Job description

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

We are currently looking for an BSA / Sr. Analyst, BSA for our Houston, TX office.

Position Description

• Research latest industry practices and technology trends related to enterprise applications - including Microsoft Copilot, SharePoint, Power Apps/Power Automate, Freshservice ITSM, Jira, and Contract Lifecycle Management (CLM) - to advise business owners and members of the IT organization.
• Elicit, analyze, specify, and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout all phases of the project.
• Gather and analyze data in support of business cases, proposed projects, and system requirements.
• Lead the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Serve in the role of Project Manager (PM) as needed, utilizing Boardwalk IT project management standards to plan, coordinate, and drive enterprise IT projects from initiation through delivery.
• Manage multi-stakeholder projects spanning multiple business areas, coordinating timelines, deliverables, and vendor relationships to ensure on-time, on-scope completion.
• Design, develop, and perform test plans and test cases to ensure that systems or applications function as specified.
• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications.
• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests, and projects on a routine basis.
• Participate in on-call support rotation, as required, for functional applications supported.
• Participate in the development, review, and delivery of application training materials; conduct training sessions as required.
• Assist in building an application support knowledgebase by documenting issues reported by users and associated resolution processes.
• Assist in conceptualization and development of solutions (hardware, software, processes) that support business requirements.
• Escalate support and project issues to IT management as they arise; perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Ensure all required system and compliance documentation is complete and accurate.
• Participate in the development and execution of business continuity processes as requested by senior team members.
• Other duties as assigned.

Personal Attributes & Abilities

• Self-motivated and directed with the ability to work with minimal supervision.
• Highly logical and technically skilled with keen attention to detail.
• Ability to effectively establish and follow task prioritization and execute multiple assignments amid changing business processes, regulatory requirements, and shifting priorities.
• Ability to absorb new ideas and concepts quickly, including emerging AI and platform technologies.
• Very strong customer service orientation.
• Excellent written, oral, interpersonal, and presentational skills targeted to the appropriate audience.
• Proven analytical and problem-solving skills with demonstrated project management capabilities.
• Ability to work both independently and in a team-oriented, collaborative environment.

Required Skills, Knowledge, And Experience

• 5+ years of in-depth, hands-on experience overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• 3-5 years working technical knowledge of project management methodologies with demonstrated ability to serve as project manager on enterprise IT projects.
• Extensive experience with business requirements gathering and documentation.
• Demonstrated ability in developing application specifications and requirements documentation.
• Working knowledge of ITSM and work management practices and tools (e.g., Jira, Freshservice).
• Working knowledge of Microsoft SharePoint, Teams, and the Microsoft 365 platform.
• Working knowledge of Power Platform solutions, including Power Automate, Power Apps, and Power BI.
• Experience with Microsoft Copilot and AI-assisted productivity tools within the Microsoft 365 ecosystem.
• Ability to manage complex projects spanning multiple business areas and stakeholder groups.

Preferred Skills, Knowledge, And Experience

• Familiarity with the energy industry and/or experience in the pipeline oil and gas industry.
• Experience with Contract Lifecycle Management (CLM) platforms
• Knowledge of agent building in Copilot Studio and/or Azure Foundry.
• Knowledge of the full software development life cycle and agile development methodology
• Knowledge of technology trends relating to enterprise application development and support
• Ability to conduct, compile, and present research in enterprise software development, delivery concepts, and project management methodology trends.

Required Education

• Bachelor's degree in computer science, information systems, business administration, or a related field of study

Preferred Education

• Certifications applicable to the position are desirable, such as PMP, CBAP, or relevant Microsoft certifications (e.g., AB-900, AB-730)

Additional Information

Boardwalk Pipelines, LP, maintains a drug-free workplace and will require pre-employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.