Sr. BSA Analyst

Boardwalk Pipelines; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Boardwalk Pipelines, a midstream natural gas and natural gas liquids operator, seeks an experienced IT professional to drive solution development and manage business requirements throughout the software lifecycle.

The role emphasizes Agile practices, stakeholder interviews, and collaboration with IT and vendors to deliver compliant, well-documented solutions. Expect on-site work in a team environment with multiple system interfaces.

Qualifications

• 5 years minimum of in-depth, hands-on knowledge developing and supporting enterprise applications.
• 5 years working technical knowledge of project management methodologies.
• 3 years minimum of hands-on experience working in integrated development environments.
• Extensive experience with business requirements gathering and documentation.
• Proved experience with troubleshooting principles, methodologies and software issue resolution techniques.
• College or university degree in computer science, information systems or related field of study, or 4–6 years equivalent work experience.

Responsibilities

• Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements.
• Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle.
• Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via Jira (or an equivalent tool).
• Collaborate with vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed.
• Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members.
• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications.
• Ensure all required system and compliance documentation is complete and accurate.
• Develop and utilize standard templates to document/review business requirements and technical specifications.
• Escalate support and project issues to Lead and/or IT management teams as they arise.
• Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives.
• Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Serve in the role of Project Manager and utilize Boardwalk IT project management standards
• Gather and analyze data in support of business cases, proposed projects and system requirements.
• Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues.
• Design, develop and perform test plans/cases to ensure that the system or application functions as specified.
• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis.
• Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives.
• Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization.
• Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation.
• Participate in on‑call support rotation, as required for functional applications supported.
• Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed.
• Assist in building an application support knowledge base by documenting issues reported by users and the associated resolution process as requested by senior team members.
• Record, track and document the problem‑solving process utilized while researching alternatives to resolve issues reported by users.
• Perform post‑implementation follow‑ups to ensure problems have been adequately resolved.
• Participate in the development and execution of business continuity processes as requested by senior team members.

Skills

Enterprise apps

Project management

Integrated development environments

Requirements gathering

Troubleshooting

Software testing

Data privacy laws

Education

CS/IS degree or equivalent

Tools

Jira

ServiceNow

TestRail

Job description

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Boardwalk is a limited partnership operating in the midstream portion of the natural gas and natural gas liquids industry, providing transportation and storage services for our customers. Our 14,000 miles of pipeline and storage assets provide diverse market connectivity to producers and end-users who need reliable sources of natural gas for power generation, home heating or petrochemical feedstocks. We have the experience, knowledge, and flexibility to design service offerings and create system enhancements tailored to our customers’ needs throughout the 13 states in which we operate. As an organization focused on sustainability, we are committed to protecting the environment while delivering this energy source. This commitment is made to our customers, employees, and the communities in which we operate. We incorporate environmental stewardship, safety, and compliance into our day-to-day operations and seek to strengthen and support the communities we serve. Additional information about the company can be found online at www.bwpipelines.com.

Position Description

• Assist in the conceptualization and development of solutions (hardware, software, processes) that support business requirements
• Elicit, analyze, specify and validate the business needs of project stakeholders; including interviewing stakeholders and compiling user requirements to convey to development teams throughout phases of the software development lifecycle
• Work within an Agile team, preferably as a Solution Owner, that utilizes standard sprint ceremonies and manages work via the use Jira (or an equivalent tool)
• Collaborate with the appropriate parties, such as vendors, business users, or members of IT, to resolve problems or investigate opportunities as needed
• Create process models, specifications, diagrams and/or charges based upon user requirements to provide direction to other team members
• Apply proven communication, analytical, and problem-solving skills to ensure that project deliverables meet required specifications
• Ensure all required system and compliance documentation is complete and accurate
• Develop and utilize standard templates to document/review business requirements and technical specifications
• Escalate support and project issues to Lead and/or IT management teams as they arise
• Provide data and input for generation of statistics and reports for management and/or team members to represent status of initiatives
• For assigned projects:
  • Lead the definition, development and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments
  • Serve in the role of Project Manager and utilize Boardwalk IT project management standards
• Gather and analyze data in support of business cases, proposed projects and system requirements
• Generate and compile reports based on analytical findings, complete with probably cause and possible to system issues
• Design, develop and perform test plans/cases to ensure that the system or application functions as specified
• Collaborate with business users and other team members to prioritize outstanding issues, enhancement requests and projects on routine basis
• Participate in special projects and/or initiatives as needed, which could be project management for small, medium, or large initiatives
• Research latest industry practices and technology trends to assist lead with providing advice to clients and members of the IT organization
• Work with IT management, as directed, to foster vendor relationship and participate in management of any contractual relationship terms, such as support pool hours and scope designation
• Participate in on‑call support rotation, as required for functional applications supported
• Participate in the development or review of application training materials required to provide to the user community with a solid understanding of the functionality available to meet the business requirements and conduct training sessions, as needed
• Assist in building an application support knowledge base by documenting issues reported by users and the associated resolution process as requested by senior team members
• Record, track and document the problem‑solving process utilized while researching alternatives to resolve issues reported by users
• Perform post‑implementation follow‑ups to ensure problems have been adequately resolved
• Participate in the development and execution of business continuity processes as requested by senior team members

Required Skills, Knowledge, And Experience

• 5 years minimum of in-depth, hands‑on knowledge of developing/supporting enterprise applications
• 5 years working technical knowledge of project management methodologies
• 3 years minimum of hands‑on experience working in integrated development environments
• Extensive experience with business requirements gathering and documentation
• Proved experience with troubleshooting principles, methodologies and software issue resolution techniques
• Solid working knowledge of current technologies
• Ability to conduct, compile and present research in the following areas: software development and delivery concepts, application testing strategies, project management methodology trends
• College or university degree in the field of computer science, information systems or related field of study, or 4 – 6 years equivalent work experience

Preferred Skills, Knowledge, And Experience

• Certifications applicable to the position are desirable
• Agile team experience – Solution Owner role
• Experience with specific phases and general knowledge of entire software development life cycle
• Good understanding of the organization’s goals and objectives
• Broad knowledge of programming languages and techniques
• Knowledge of applicable data privacy practices and laws, as well as industry specific regulations, such as FERC, NAESB, DOT, SOX, etc.
• Knowledge of TSA Security Directives
• Demonstrated ability in developing application specification and requirements documentation
• *Knowledge of technology trends related to software application development and support
• *Experience with commercial applications in natural gas/liquids midstream segment
• *Strong knowledge of Jira, ServiceNow, TestRail

Required Education

• College or university degree in the field of computer science, information systems, or related field of study 4-6 years equivalent work experience

Preferred Education

• Certifications applicable to the position desirable

Additional Information

Boardwalk Pipelines, LP, maintains a drug‑free workplace and will require pre‑employment drug & substance abuse testing before hiring.

Boardwalk Pipelines, LP, is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.