Senior Business Support & Controls Manager

JP Morgan Chase; City of Rochester (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in New York is seeking an Associate in Business Support Management to lead a team of administrative assistants and deliver day-to-day business support while enforcing strong controls across functions.

You will drive performance metrics, coordinate with global partners, and guide strategic initiatives to improve productivity and global consistency. The role focuses on managing coverage, fostering leadership within the admin team, and mitigating risk through process

Qualifications

• At least 3 years of people management experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A motivated individual who is organized and consistently meets deliverables.
• Comfortable leading an initiative or playing a support role on the broader team.
• Customer service/client facing experience is helpful.

Responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal business partners across multiple groups (both in North America and Globally).
• Provide thought leadership in strategic direction to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Skills

People management

Communication skills

Problem solving

Relationship building

Time management

Stakeholder management

Leadership

Tools

Microsoft Office

Job description

JPMorgan Chase & Co. in New York is seeking an Associate in Business Support Management to lead a team of administrative assistants and deliver day-to-day business support while enforcing strong controls across functions.

You will drive performance metrics, coordinate with global partners, and guide strategic initiatives to improve productivity and global consistency. The role focuses on managing coverage, fostering leadership within the admin team, and mitigating risk through process