Global Business Support Manager — Admin & Strategy

JPMorganChase; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

JPMorganChase is seeking an Associate in Business Support Management to lead a team of administrative assistants and ensure strong business and process controls across functions. This role involves coordinating with North America and global partners, driving performance metrics and strategic initiatives, and shaping the administrative service delivery to support the business.

The ideal candidate will bring 3+ years of people leadership, strong communication, problem solving, and

Qualifications

• 3+ years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Excellent relationship-building skills with ability to listen and influence.
• Ability to work under pressure, prioritize and close tasks.

Responsibilities

• Lead day-to-day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and mitigate risk in processes.
• Manage relationships with key stakeholders and internal partners globally.
• Provide thought leadership to improve global consistency and productivity.
• Build consensus around key initiatives.
• Advocate for administrative staff needs.
• Lead performance management for the admin team.

Skills

People management

Oral and written communication

Problem solving

Relationship building

Work under pressure

Delivery focused

Leading initiatives

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

JPMorganChase is seeking an Associate in Business Support Management to lead a team of administrative assistants and ensure strong business and process controls across functions. This role involves coordinating with North America and global partners, driving performance metrics and strategic initiatives, and shaping the administrative service delivery to support the business.

The ideal candidate will bring 3+ years of people leadership, strong communication, problem solving, and