Global Business Support & Controls Lead

JPMorgan Chase; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase in New York is seeking an Associate in Business Support Management to oversee a team of administrative assistants and support day-to-day business functions while ensuring robust controls across processes.

The role focuses on developing meaningful performance metrics, motivating staff, and building relationships with internal partners across multiple groups in North America and globally to drive consistency and productivity.

Qualifications

• At least 3 years of people management or related experience.
• Advanced oral and written communication skills.
• Advanced and independent problem solving skills.
• Knowledge of Microsoft Office (Excel, Word, and PowerPoint).
• Excellent relationship building skills with the ability to listen well and influence others.
• Ability to work under pressure, prioritize multiple assignments, and bring tasks to complete closure.
• A motivated individual who is organized and consistently meets deliverables.
• Comfortable leading an initiative or playing a support role on the broader team.

Responsibilities

• Lead day to day team activities and manage coverage.
• Develop and implement meaningful performance metrics.
• Motivate individual and team performance.
• Develop team line leaders.
• Enforce a dynamic control/compliance environment and continually mitigate risk in business processes.
• Manage relationships with key stakeholders.
• Manage relationships with internal business partners across multiple groups (both in North America and Globally).
• Provide thought leadership in strategic direction to improve global consistency, productivity and leverage to the business.
• Build consensus around key initiatives.
• Advocate for the administrative staff needs.
• Lead the performance management process for the admin management team.

Skills

People management

Communication

Problem solving

Relationship building

Organizational skills

Stakeholder management

Influence

Tools

Microsoft Office

Job description

JPMorgan Chase in New York is seeking an Associate in Business Support Management to oversee a team of administrative assistants and support day-to-day business functions while ensuring robust controls across processes.

The role focuses on developing meaningful performance metrics, motivating staff, and building relationships with internal partners across multiple groups in North America and globally to drive consistency and productivity.