Senior Business Analyst

Cloud and Things; New York (NY); On-site; USD 110,000 - 131,000; Full time

Benefits offered by this job

Impact on public sector IT

Professional development in Agile

Collaborative team environment

Job summary

Cloud and Things is seeking a Senior Business Analyst to support a NYS client in Brooklyn, onsite. The role focuses on requirements analysis, documentation, and validation across public safety agencies, technology teams, and vendors.

You will lead workshops, translate operational needs into detailed requirements, maintain traceability, and support testing activities across NG911 integrations. 1-year duration with potential extension.

Qualifications

• Experience eliciting requirements via interviews, workshops, surveys, brainstorming, and use-case techniques.
• Experience participating in solution testing and validation against approved requirements and acceptance criteria.
• Clear requirements documentation, use cases, user stories, and business process diagrams.
• Proficiency with Microsoft Excel or comparable data analysis tools.
• Experience with Jira and Confluence for requirements management; Visio for diagrams.

Responsibilities

• Lead requirements elicitation, analysis, documentation, review, validation, and change management across NG911 systems and integrations.
• Facilitate workshops and requirements walkthroughs with NYPD, FDNY, EMS, and vendor partners.
• Translate public safety needs into detailed requirements and vendor specs.
• Maintain RTM linking requirements to test cases and defects.
• Document as-is and to-be emergency workflows including text-to-911 and GIS routing.
• Identify process improvements and support SOP updates for NG911 workflows.
• Coordinate cross-agency and multi-vendor integration dependencies and decisions.
• Support SIT, SAT, and UAT; review acceptance criteria and test coverage.
• Participate in defect triage, TRR, GO/No-GO, and production validation.
• Collaborate with business, QA, technical, and vendor teams to meet program objectives.

Skills

Requirements elicitation

Stakeholder collaboration

Process documentation

Data analysis with Excel

Jira & Confluence

Visio diagrams

Multi-stakeholder coordination

Testing and validation

Workshop facilitation

SOP development

Tools

Jira

Confluence

Visio

Job description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government\'s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salarycommensuratewith experience

Job Title: Senior Business Analyst

Location: Brooklyn, NY (Onsite)

Duration: 1 Year (with potential for extension)

W2 Hourly Rate: $80–$95/hour

Application Deadline: November 12, 2026

Overview

We are seeking aSenior Business Analyst who will support our NYS client.

This role will support the modernization program by leading requirements analysis, documentation, and validation across public safety agencies, technology teams, and vendors. The Senior Business Analyst will coordinate complex operational and system integration requirements, maintain traceability, and support testing and readiness for modern emergency communications involving voice, text, video, and data.

Duties

• Lead requirements elicitation, analysis, documentation, review, validation, and change management across NG911 systems and integrations.
• Facilitate workshops and requirements walkthroughs with NYPD, FDNY, EMS, other agency representatives, engineering teams, and vendor partners.
• Translate public safety operational needs into business, functional, technical, and interface requirements and detailed vendor specifications.
• Maintain the Requirements Traceability Matrix (RTM) to connect requirements, business rules, configurations, test cases, and defects.
• Document as-is and to-be emergency call handling, dispatch, and inter-agency workflows, including text-to-911, multimedia intake, and GIS-based routing.
• Identify process improvements and support development of revised Standard Operating Procedures (SOPs) for modernized NG911 workflows.
• Coordinate cross-agency and multi-vendor integration dependencies, requirements decisions, and operational alignment.
• Support System Integration Testing (SIT), System Acceptance Testing (SAT), and User Acceptance Testing (UAT); review acceptance criteria, test coverage, and results.
• Participate in defect triage, Test Readiness Reviews (TRR), GO/No-GO sessions, and production validation to assess operational readiness.
• Collaborate with business, QA, technical, and vendor teams to ensure requirements and deliverables satisfy program objectives.

Mandatory Qualifications

• Experience eliciting requirements through stakeholder interviews, workshops, surveys, brainstorming, and use-case techniques.
• Experience participating in solution testing and validation against approved requirements and acceptance criteria.
• Ability to create clear requirements documentation, use cases, user stories, and business process flow diagrams.
• Experience analyzing data to support requirements and decisions, including proficiency with Microsoft Excel or comparable data analysis tools.
• Proficiency with requirements management tools such as Jira and Confluence and diagramming/modeling tools such as Microsoft Visio.
• Proven experience defining requirements for complex solutions involving multiple stakeholders.

Desirable Qualifications

• Experience preparing clear, comprehensive requirements documentation.
• Ability to collaborate effectively with cross-functional teams.
• Learning agility and the ability to acquire new concepts and technologies quickly.
• Knowledge of public safety operating environments and/or experience working with New York City government.

What We Offer

• Opportunities to lead impactful transformations in the public sector infrastructure.
• Engagement with high-profile government initiatives, supporting meaningful change.
• Professional development through exposure to innovative Agile practices and leadership collaboration.
• A collaborative environment that values ownership, initiative, and continuous learning.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.