Hybrid IT Transformation Lead - BPM & AI Process Optimization

New Wave People, Inc.; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

New Wave People seeks a senior Transformation Leader to drive IT process improvements and transformational initiatives across a large organization. You will partner with leadership to formalize procedures, optimize business processes, and deliver measurable efficiency gains.

The role demands strong change management, analytical capabilities, and hands-on experience with large IT programs. Hybrid work mix is available, with an emphasis on collaboration across departments.

Qualifications

• MBA preferred.
• LEAN certification / Six Sigma training or comparable required.
• Demonstrated analytical capabilities and quantitative skills.
• Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
• Experience with project management and work plan development.
• Excellent written, verbal, and digital communication skills, as well as interpersonal skills.

Responsibilities

• Develop, track/monitor, and implement transformational initiatives with leadership.
• Identify IT process improvements and address bottlenecks.
• Improve operational efficiency and streamline procedures and business processes.
• Prepare and present business cases, findings, benefits and recommendations for transformational needs.
• Compile and track departmental priorities and report progress to leadership.

Skills

Change management

AI prompting

Project management

Six Sigma

Analytical skills

Stakeholder management

Communication skills

BPM

Excel

Government experience

Education

MBA

LEAN/Six Sigma certification

Tools

Microsoft Excel

Word

PowerPoint

Project

Visio

Job description

M-F day shift hours
.30 Minute Unpaid Lunch Break
No Holiday work, Overtime or travel required
No Parking Provided
PLEASE NOTE THIS POSITION WILL ALLOW CONSULTANT TO WORK ON A HYBRID SCHEDULE (3 DAYS ONSITE / 2 DAYS REMOTE)

• Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiatives
• Identify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.
• Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processes
• Assist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPM
• Compile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.
• Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work.
• Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costs
• Change management experience
Requirements:
• MBA preferred Minimum 10 years of business experience
• LEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities.
•Demonstrated analytical capabilities and quantitative skills.
• Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.
•Experience with project management and work plan development.
• Excellent written, verbal, and digital communication skills, as well as interpersonal skills.
•Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Excellent organizational, facilitation, and presentation skills.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology.
•Prior experience in government agency is a plus.
Management Consulting Experience is required
AI Prompting and Agent creation experience

Salary commensurate with scope of work job experience
Proper footwear required to perform tasks in a safe manner.
Perform other reasonably related duties as required.
New Wave People is an Equal Opportunity Employer (EEO).

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