Senior Business Process Analyst

Jobtailor; Louisiana (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

AEP is seeking a Project/Process Improvement professional to coordinate technology change requests for customer-facing systems, maintain BC planning docs, and lead cross-functional process improvement projects. You will collaborate with enterprise teams, manage SOX testing, and develop KPIs to demonstrate value across business units.

Travel may be required. The role emphasizes data-driven insights, training on process changes, and maintaining documentation to support compliance and operational

Qualifications

• Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience.
• High School Diploma or GED with eight years of relevant experience.
• Six years of experience in continuous improvement, operations, project management, or business analytics.
• Proficiency in MS Office suite including Power Apps, Power BI, Excel, Visio, Word, and PowerPoint.
• Strong communication skills with all levels of AEP management.
• Occasional travel expected.
• Auditing experience and Primavera (P6) knowledge are a plus.

Responsibilities

• Coordinate with Technology, OPCOs, and business units to facilitate intake of technology change requests for customer-facing systems.
• Maintain business continuity planning documentation for multiple critical work functions.
• Coordinate with enterprise teams to maintain documentation and monthly I/C readiness communications.
• Lead small to medium-sized business projects supporting continuous process improvement.
• Support PII data protection efforts across multiple customer-facing systems.
• Coordinate operational controls and Sarbanes-Oxley control testing across multiple teams.
• Coordinate SOX 302 reviews and SOX 404 testing for leadership certification.
• Analyze enterprise process data and create insights.
• Develop and measure KPIs with business units to measure ongoing value to AEP.
• Drive and implement process workflows using process data in collaboration with business partners.
• Define and monitor performance metrics to measure process improvement effectiveness.
• Develop and conduct employee training on process changes, roles, responsibilities, and system standards.
• Collect organizational feedback and maintain process change documentation.
• Map proposed processes across the organization with a broad, high-level outlook.
• Evaluate real and potential risks to projects and process implementation.
• Develop reports and presentations for higher-level management.
• Coach and develop lower-level team members.

Skills

Project Management

Continuous Improvement

Business Analytics

KPI Development

Process Workflow

Risk Evaluation

Data Analysis

Communication

Coaching

Education

Associate's Degree in Project Management

Business or Related Field

High School Diploma or GED with 8 years of experience

Tools

Power Apps

Power BI

Excel

Visio

Word

PowerPoint

Primavera (P6)

Job description

• Coordinate with Technology, OPCOs, and business units to facilitate intake of technology change requests for customer-facing systems
• Maintain business continuity planning documentation for multiple critical work functions
• Coordinate with enterprise teams to maintain documentation and monthly I/C readiness communications
• Lead small to medium-sized business projects supporting continuous process improvement
• Support PII data protection efforts across multiple customer-facing systems
• Coordinate operational controls and Sarbanes-Oxley control testing across multiple teams
• Coordinate SOX 302 reviews and SOX 404 testing for leadership certification
• Analyze enterprise process data and create insights
• Develop and measure KPIs with business units to measure ongoing value to AEP
• Drive and implement process workflows using process data in collaboration with business partners
• Define and monitor performance metrics to measure process improvement effectiveness
• Develop and conduct employee training on process changes, roles, responsibilities, and system standards
• Collect organizational feedback and maintain process change documentation
• Map proposed processes across the organization with a broad, high-level outlook
• Evaluate real and potential risks to projects and process implementation
• Develop reports and presentations for higher-level management
• Coach and develop lower-level team members

Requirements

• Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience
• Alternatively, High School Diploma or GED with eight (8) years of relevant experience
• Six (6) years of experience in continuous improvement process activities, operations, project management, or business analytics
• Proficiency in MS Office suite, including Power Apps, Power BI, Excel, Visio, Word, and PowerPoint
• Strong communication skills and ability to communicate effectively with all levels of AEP management
• Highest standards of ethical behavior and support for the Company's Corporate Compliance Policy
• Occasional travel expected
• Auditing experience and Primavera (P6) knowledge are a plus
• Ability to participate in establishing a healthy culture of continuous Process Improvement

Core Competencies

Demonstrates expertise in project management, continuous process improvement, and business analytics, with a strong focus on developing and measuring KPIs and maintaining compliance with Sarbanes-Oxley standards. Proficient in facilitating technology change requests and conducting employee training to enhance operational efficiency.

Highest-signal resume keywords

• Project Management
• Continuous Process Improvement
• Sarbanes-Oxley Compliance
• Data Analysis
• MS Office Proficiency

ATS Optimization Keywords

Hard Skills

• Continuous Improvement Process Activities
• Business Analytics
• KPI Development
• Process Workflow Implementation
• Risk Evaluation

Soft Skills

• Strong Communication Skills
• Coaching and Development

Certifications & Qualifications

• Associate's Degree in Project Management
• Business Process
• Business or Related Field

Industry Keywords

• Business Continuity Planning
• Operational Controls
• ICS Readiness
• SOX 302 Reviews
• SOX 404 Testing
• Corporate Compliance Policy

Tools & Technologies

• MS Office Suite
• Power Apps
• Power BI
• Excel
• Visio
• Word
• PowerPoint
• Primavera (P6)