Process Design Manager

Jobtailor; Arizona; On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a Senior Process Improvement Leader in Arizona to drive Operational Excellence. You will own SPI processes, analyze performance, and partner with executives to implement strategic initiatives.

The role demands strong problem solving, leadership in meetings, and cross-functional collaboration across geographies. Responsibilities include overseeing process health, documenting opportunities, and implementing complex solutions to reduce variability, improve controls, and sustain

Qualifications

• Bachelor’s degree or equivalent work experience.
• Proven experience in process design and process mapping.
• Executive presence and ability to lead meetings with executive participants.
• Demonstrated problem solving, strong follow-up skills and escalation.
• Ability to juggle multiple responsibilities and prioritize when needed.
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce risk culture.
• Strong written, oral, and active listening communication skills to influence partners at all levels.
• Strong attention to detail and a passion for flawless execution.
• Intellectual curiosity and willingness to challenge the status quo.
• Strong critical thinking and project management experience.
• Self-starter with ability to work with minimal supervision.
• Clear, concise, and simple language in communication.
• Organizational savvy and ability to connect across geographies and hierarchies.

Responsibilities

• Managing the assessment, development, execution, and oversight of process improvement initiatives.
• Partnering with senior executives to inform strategic project implementation and budgeting decisions.
• Owning SPI processes, understanding health, and driving end-to-end process improvements.
• Addressing root causes of performance and creating action plans to mitigate risks.
• Analyzing processes and documenting opportunities/benefits to drive improvements.
• Implementing highly complex solutions to resolve issues, reduce variability, and improve controls.

Skills

Executive presence

Problem solving

Leadership of meetings

Stakeholder engagement

Effective communication

Attention to detail

Organizational savvy

Collaboration

Project management

Risk identification & mitigation

Education

Bachelor’s degree or equivalent

Job description

• Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives
• Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
• Owning a group of processes in the Single Process Inventory (SPI) including understanding the processes, managing process health and improving the end to end process in support of operational excellence objectives
• Addressing root cause of performance, creating action plans to mitigate risks
• Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
• Implementing highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Overseeing partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support implementation of solutions that resolve critical business challenges and opportunities

Requirements

• Bachelor’s degree or equivalent work experience
• Proven experience in process design and process mapping
• Executive presence and ability to lead meetings, including meetings with executive participants
• Demonstrated problem solving, strong follow-up skills and ability to escal
• Ability to juggle multiple responsibilities and prioritize when needed
• Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
• Strong written, oral, and active listening communication skills, including ability to influence partners at all levels in the organization and drive consensus
• Strong attention to detail and a passion for ensuring flawless execution
• Intellectual curiosity and the willingness to challenge the status quo
• Strong critical thinking and problem solving, strategy planning and project management experience
• Self-starter with ability to work with minimal supervision
• Effective communication (both in writing and when speaking) using clear, concise and simple language.
• Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
• Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team.

Core Competencies

Demonstrates expertise in process design, mapping, and improvement initiatives to drive operational excellence. Proven ability to lead strategic project implementations, manage risks, and foster collaboration across organizational levels.

Highest-signal resume keywords

• Process Design
• Process Mapping
• Risk Identification and Mitigation
• Project Management
• Strategic Planning

ATS Optimization Keywords

Hard Skills

• Process Improvement
• Performance Analysis
• Business Case Documentation
• Solution Implementation
• Operational Excellence

Soft Skills

• Problem Solving
• Effective Communication
• Attention to Detail
• Organizational Savvy
• Collaboration

Industry Keywords

• Operational Excellence
• Single Process Inventory
• Executive Presence
• Risk Culture
• Stakeholder Engagement