Senior Business Experience Plan & Administration Advisor

Jobtailor; Pennsylvania; On-site; USD 110,000 - 150,000; Full time

Job summary

Jobtailor seeks a senior operations and strategic planning leader to partner with senior executives, drive annual plans, and align cross-functional teams across Technology, HR, Finance, Sourcing, and Risk. The role focuses on operational excellence, KPI tracking, and scaling the business with thoughtful roadmaps.

The ideal candidate has 8+ years of industry experience, strong analytical and communication skills, and a proven track record in process improvement and strategic thinking.

Qualifications

• Bachelor's degree required; 8+ years of industry experience
• Strong analytical thinking, data gathering and process design
• Excellent communication and strategic planning skills
• Visa sponsorship not provided.

Responsibilities

• Partner with senior leaders to support business priorities and organizational goals
• Coordinate annual business plans, team objectives, and operational initiatives
• Track progress against KPIs and strategic commitments
• Identify process improvements and drive operational excellence
• Facilitate reporting and executive forums
• Support cross-functional alignment across Technology, HR, Finance, Sourcing, Risk/Controls, suppliers, and service providers
• Lead execution and implementation of business planning processes
• Design strategic plans based on forecasts and provide improvement recommendations
• Develop solutions, roadmaps, and assessments of potential business impacts
• Execute opportunities that add significant business value and achieve business goals
• Consult and influence decision makers to ensure cross-business alignment
• Advocate for best practices and learning plans supporting business objectives

Skills

Strategic Planning

Operational Excellence

Data Analysis

Cross-Functional Collaboration

Process Improvement

KPI Tracking

Forecasting

Risk Management

Operational Risk Framework

Influencing

Education

Bachelor's degree

Job description

Responsibilities

• Partner with senior leaders to support business priorities and organizational goals


• Coordinate annual business plans, team objectives, and operational initiatives


• Track progress against strategic commitments and KPIs


• Identify process improvement opportunities and drive operational excellence


• Orchestrate cross-functional inputs and interlocks across Technology, HR, Finance, Sourcing, Risk/Controls, suppliers, and service providers


• Facilitate operating rhythms, stakeholder enablement cadences, executive reporting, and leader forums


• Contribute to executive reporting for the workforce pillar of the Technology Strategy


• Streamline operational processes and complexity to maximize efficiency and value


• Manage workforce-related operational risks through the technology workforce risk framework


• Enable scaling of Technology's global operating model through offshore delivery acceleration and capability integration


• Lead execution and implementation of business planning processes


• Design strategic plans based on forecasts and provide improvement recommendations


• Develop solutions, roadmaps, and assessments of potential business impacts


• Execute opportunities that add significant business value and achieve business goals


• Consult and influence decision makers to ensure cross-business and cross-functional alignment


• Advocate for best practices and learning plans supporting business objectives

Requirements

• University/college degree, specifically a Bachelor’s degree


• Typically 8+ years of industry-relevant experience


• Knowledge of accuracy and attention to detail, analytical thinking, business process design, data gathering and analysis


• Effective communications, influencing, tactical and strategic planning, problem solving, and strategic thinking


• Specific certifications are often required for roles at this level, though none are required for this position


• Comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree


• Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Core Competencies

Demonstrates expertise in strategic planning, operational excellence, and cross-functional collaboration to drive business priorities and achieve organizational goals. Proficient in data analysis, process improvement, and effective communication to influence decision-making and streamline operations.

Highest-signal resume keywords

• Strategic Planning


• Operational Excellence


• Data Analysis


• Cross-Functional Collaboration


• Process Improvement

ATS Optimization Keywords

Hard Skills

• Business Process Design


• KPI Tracking


• Forecasting


• Risk Management


• Operational Risk Framework
  

Soft Skills

• Effective Communication


• Analytical Thinking


• Problem Solving


• Influencing


• Tactical Planning

Industry Keywords

• Business Planning


• Stakeholder Enablement


• Executive Reporting


• Operational Initiatives


• Technology Strategy