Senior Business Process & AI Optimization Lead

Airbnb; United States; Remote; USD 156.000 - 195.000; Vollzeit

Zusammenfassung

Airbnb is seeking a senior Business Process Manager to lead the Service Optimization team within Community Service. You will design AI-ready processes, automate workflows by default, and test new designs with AI prototypes before full rollout.

You will collaborate across Product, Engineering, Data Analytics and Operations, applying Lean Six Sigma tools to deliver measurable improvements and scalable solutions across a global network.

Qualifikationen

• Bachelor’s degree in industrial engineering or related field with 10+ years experience.
• Lean Six Sigma Black Belt or equivalent process engineering expertise.
• Proven ability to build AI prototypes and automate workflows.

Aufgaben

• Lead complex, large-scale cross-functional process engineering initiatives from problem definition through measurable outcomes.
• Develop AI-ready process designs and prototype automations to test viability before full implementation.
• Collaborate with Product, Engineering, Data Analytics and Operations to align priorities and drive data-driven decisions.

Kenntnisse

Process Improvement

Lean Six Sigma Black Belt

AI prototyping

Systems thinking

Change management

Stakeholder management

Data analytics

Statistical methods

Process simulation

Cross-functional collaboration

Ausbildung

Bachelor's Degree in Industrial Engineering or related

Lean Six Sigma certification

Jobbeschreibung

Airbnb is seeking a senior Business Process Manager to lead the Service Optimization team within Community Service. You will design AI-ready processes, automate workflows by default, and test new designs with AI prototypes before full rollout.

You will collaborate across Product, Engineering, Data Analytics and Operations, applying Lean Six Sigma tools to deliver measurable improvements and scalable solutions across a global network.