Business Process Improvement Manager (Fully Remote)

Airbnb; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Airbnb is seeking a process improvement professional to design and optimize workflows across global teams. You will apply Lean Six Sigma, model systems, and prototype AI-ready processes to reduce waste and drive measurable results.

The role involves leading cross-functional initiatives, developing strategies, and communicating progress to executive leadership while building team capabilities and scalable solutions.

Qualifications

• Experience leading process-improvement initiatives.
• Expertise in Lean Six Sigma methodologies and tools.
• Ability to design AI-ready processes and prototypes.

Responsibilities

• Develop strategies, lead cross-functional initiatives, and use process simulation in daily work.
• Communicate progress to leadership and build team capabilities.

Skills

Process improvement

Lean Six Sigma

Cross-functional leadership

Systems thinking

Job description

• Global team of process improvement professionals improving Community Support.
• Follows business process engineering and Lean Six Sigma methodologies.

The Difference You Will Make:

• Design systems that prevent problems, engineering AI-ready processes and building prototypes.
• Apply systems thinking to drive measurable outcomes.

A Typical Day:

• Develop strategies, lead cross-functional initiatives, and use process simulation.
• Communicate progress to leadership and build team capabilities.

Airbnb

Airbnb is an online marketplace that connects hosts offering unique stays and experiences with guests seeking authentic connections worldwide. It has grown to over 5 million hosts and 2 billion guest arrivals, with a culture that values inclusion, belonging, and innovation.