Senior Process Design & AI-Ready Systems Lead

airbnb, Inc.; San Francisco (CA); Hybride; USD 156 000 - 195 000; Plein temps

Résumé du poste

Airbnb is seeking a Senior Business Process Manager to lead cross-functional process engineering within the Service Optimization team. You will design AI-ready processes, implement Lean Six Sigma methodologies, and drive large-scale improvements across Community Support while collaborating with Policy, Finance, and Product.

The role focuses on systems thinking, AI prototyping, and operationalizing strategies with measurable outcomes, ensuring change is sustained and scalable globally.

Qualifications

• Bachelor's degree in Industrial Engineering, Engineering, or related field.
• 10+ years in operations, process management, or process improvement; 7+ years in a customer support operations environment preferred.
• Lean Six Sigma Black Belt or equivalent process engineering expertise.
• Demonstrated ability to build AI prototypes and proof-of-concept workflow automations using AI tools or scripting.
• Experience designing processes for AI-readiness and automation with systems thinking.

Responsabilités

• Develop strategies within Service Optimization and Community Support across people, process, and technology.
• Lead cross-functional process engineering initiatives from problem definition to measurable outcomes.
• Design processes for AI-readiness and automation by default with measurable, self-correcting capabilities.
• Build AI prototypes to test and validate process designs before full implementation.
• Communicate progress and findings to senior leadership with clear narratives and outcomes.

Connaissances

Lean Six Sigma

Systems thinking

AI prototypes

Process engineering

Data analysis

Stakeholder management

Communication

Formation

Bachelor's Degree in Industrial Engineering or related field

Outils

AI tools

No-code/low-code platforms

Scripting

Description du poste

Airbnb is seeking a Senior Business Process Manager to lead cross-functional process engineering within the Service Optimization team. You will design AI-ready processes, implement Lean Six Sigma methodologies, and drive large-scale improvements across Community Support while collaborating with Policy, Finance, and Product.

The role focuses on systems thinking, AI prototyping, and operationalizing strategies with measurable outcomes, ensuring change is sustained and scalable globally.