Senior Process Improvement Lead - AI & Automation

Bazeta; United States; À distance; USD 140 000 - 210 000; Plein temps

Résumé du poste

Airbnb seeks a Senior Business Process Improvement Manager to own cross-functional process improvement initiatives across Community Support and Product teams. You will lead large-scale Lean Six Sigma projects, design AI-ready processes, and build prototypes to test new workflows before rollout.

This role emphasizes systems thinking, data-driven decisions, and enterprise-scale impact. Ideal candidates bring 10+ years in operations or process improvement, with Black Belt certification and proven

Qualifications

• Bachelor's degree in Industrial Engineering or a related field.
• 10+ years of post-graduate experience in operations, process management, or process improvement (preferred in CS).
• Lean Six Sigma Black Belt certification or equivalent expertise.
• Experience building AI prototypes and proof-of-concept workflows.
• Proven ability to drive cross-functional change with data-driven decisions.

Responsabilités

• Develop business strategies within Service Optimization and Community Support across people, process, and technology.
• Lead the operationalization of strategies across Community Support and cross-functional teams (Policy, Finance, Product).
• Head large-scale, cross-functional process engineering initiatives from problem definition to measurable outcomes.
• Design AI-ready processes and automation by default, with measurable day-one impact.
• Build AI prototypes to test and validate process designs before full implementation.

Connaissances

Lean Six Sigma

Project Leadership

Stakeholder Communication

AI Prototyping

Systems Thinking

Data Analysis

Formation

Bachelor's Degree in Industrial Engineering

Outils

No-code/Low-code Platforms

AI Tools

Process Simulation Tools

Description du poste

Airbnb seeks a Senior Business Process Improvement Manager to own cross-functional process improvement initiatives across Community Support and Product teams. You will lead large-scale Lean Six Sigma projects, design AI-ready processes, and build prototypes to test new workflows before rollout.

This role emphasizes systems thinking, data-driven decisions, and enterprise-scale impact. Ideal candidates bring 10+ years in operations or process improvement, with Black Belt certification and proven