Remote AI-Driven Operations Engineer

Airbnb; United States; Remote; USD 136,000 - 160,000; Full time

Job summary

Airbnb is seeking an Operations Engineer in the BizTech group to apply AI-driven observability, triage, and automation across our corporate environment.

You will prototype AI-enabled runbooks, embed AI into diagnostics, and continuously reduce recurring ticket work with automation. The role involves building dashboards, leveraging AI-assisted tooling, and coding in Python/Go/JS to automate workflows, collaborating with global teams to improve service health.

Qualifications

• 3+ years of experience with observability and metrics tooling (e.g., Prometheus, Grafana, Datadog, ElasticSearch)
• 3+ years working with data querying and pipelines (e.g., SQL, Airflow, Trino, SQS)
• Working knowledge of network fundamentals and hardware (e.g., Cisco, Palo Alto)
• Experience with Infrastructure as Code
• Hands‑on experience with CI/CD and automation tooling (e.g., Jenkins, ArgoCD, GitHub Actions) across AWS, GCP, or Oracle Cloud
• Comfort working in ticket/workflow-driven environments using Jira and Confluence
• Experience supporting enterprise SaaS tools (e.g., Salesforce, Workday) and SSO/identity integration (e.g., Okta) is a plus

Responsibilities

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation
• Write and maintain code in Python, Go, JavaScript, TypeScript, Bash to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Skills

Observability

Data pipelines

Networking

Infrastructure as Code

CI/CD

Ticket/workflow environments

SaaS integration

Tools

Prometheus

Grafana

Datadog

ElasticSearch

Jenkins

ArgoCD

GitHub Actions

Tableau

Superset

Job description

Airbnb is seeking an Operations Engineer in the BizTech group to apply AI-driven observability, triage, and automation across our corporate environment.

You will prototype AI-enabled runbooks, embed AI into diagnostics, and continuously reduce recurring ticket work with automation. The role involves building dashboards, leveraging AI-assisted tooling, and coding in Python/Go/JS to automate workflows, collaborating with global teams to improve service health.