AI-Driven Process Optimization Lead

ScentAir Technologies, LLC; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

ScentAir Technologies, LLC seeks an AI Business Process Analyst to improve, optimize, and automate how work gets done across the company. You will study processes in every business function, measure what they cost, and find right fixes, from simplifying processes to automating workflows and applying AI.

This role covers finance, customer service, order management, supply chain, sales, marketing, HR, and IT. It is business-process improvement focused, not a data-scientist role.

Qualifications

• Bachelor’s degree in business, operations, or related field, or equivalent experience.
• 4 to 7 years of experience in business process analysis or related roles.
• Proven experience leading process improvements and building ROI cases.
• Working knowledge of AI and automation tools, with practical fit guidance.
• Advanced Excel; Power BI or SQL is a plus.
• Strong communication skills across all levels, from staff to executives.

Responsibilities

• Observe how work gets done across functions and identify inefficiencies.
• Document current processes and measure cost, time per task, and errors.
• Use ERP/CRM/e-commerce data to validate findings and spot opportunities.
• Simplify and standardize processes using Lean and continuous improvement methods.
• Write clear business cases with savings, costs, and success metrics.
• Define requirements for large solutions and collaborate with IT on pilots.
• Train adoption of AI tools and establish AI champions in departments.
• Measure results post-launch and govern the ongoing program.

Skills

Process mapping

ROI case building

AI awareness

Excel proficiency

Communication across levels

Education

Bachelor's degree in business or related field

Tools

Power BI

SQL

Excel

Job description

ScentAir Technologies, LLC seeks an AI Business Process Analyst to improve, optimize, and automate how work gets done across the company. You will study processes in every business function, measure what they cost, and find right fixes, from simplifying processes to automating workflows and applying AI.

This role covers finance, customer service, order management, supply chain, sales, marketing, HR, and IT. It is business-process improvement focused, not a data-scientist role.