Senior Business Customer Care Specialist - SAP & Training

Nature's Way; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Nature’s Way in Green Bay, WI, is seeking a Business Customer Care Representative II to deliver front-line support to customers across phone, email, and chat. You will act as a subject matter expert for core applications and processes and collaborate with teams to improve service quality.

You will contribute to onboarding, scheduling, and training of new hires, maintain training tools, and participate in process improvement initiatives, auditing, reporting, and scheduling tasks.

Qualifications

• Front-line customer care skills across channels.
• Ability to work in a structured environment and handle inquiries professionally.

Responsibilities

• Provide front-line customer support to our customers and manage relationships through various channels.
• Serve as the Subject Matter Expert for key applications and processes.
• Contribute to onboarding, scheduling, and training of new hires; maintain training tools.
• Participate in process improvement tasks, including writing, presenting, and training on new and revised processes.
• Support the Business and Integrative Customer Care teams with auditing, reporting, scheduling, and other miscellaneous tasks.

Tools

SAP order processing

SAP Cloud 4 Customer

Contact Center software

Job description

Nature’s Way in Green Bay, WI, is seeking a Business Customer Care Representative II to deliver front-line support to customers across phone, email, and chat. You will act as a subject matter expert for core applications and processes and collaborate with teams to improve service quality.

You will contribute to onboarding, scheduling, and training of new hires, maintain training tools, and participate in process improvement initiatives, auditing, reporting, and scheduling tasks.