Business Customer Care Representative

Nature's Way; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Nature’s Way in Green Bay, WI, is seeking a Business Customer Care Representative II to deliver front-line support to customers across phone, email, and chat. You will act as a subject matter expert for core applications and processes and collaborate with teams to improve service quality.

You will contribute to onboarding, scheduling, and training of new hires, maintain training tools, and participate in process improvement initiatives, auditing, reporting, and scheduling tasks.

Qualifications

• Front-line customer care skills across channels.
• Ability to work in a structured environment and handle inquiries professionally.

Responsibilities

• Provide front-line customer support to our customers and manage relationships through various channels.
• Serve as the Subject Matter Expert for key applications and processes.
• Contribute to onboarding, scheduling, and training of new hires; maintain training tools.
• Participate in process improvement tasks, including writing, presenting, and training on new and revised processes.
• Support the Business and Integrative Customer Care teams with auditing, reporting, scheduling, and other miscellaneous tasks.

Tools

SAP order processing

SAP Cloud 4 Customer

Contact Center software

Job description

JOB REQUIREMENTS: Business Customer Care Representative II Work Hours :

8am – 4:30pm Welcome to a better way, an authentic way.Welcome to

Nature’s Way. We believe that nature is the best way to holistic

health, and it should be available to everyone. When we help people live

healthy lives, we build a happier, healthier world for everyone. How we

go about our work drives TRUST in who we are, what we do, and the

products we produce. Our customers trust: Our products to be the gold

standard Our words to be true Our claims to be honest, Our actions to

have integrity. And we’ve been leading the way since 1969. Be a part of

helping people live healthy lives as our newBusiness Customer Care

Representative II. SUMMARY The Customer Care II role is responsible for

providing front-line support to our customers and managing relationships

through various channels. All inquiries will be handled in a

professional manner consistent with the Nature’s Way Mission.The

Customer Care II role also serves as the Subject Matter Expert for key

applications and processes. They are responsible for portions of

onboarding, scheduling, and training of new hires as well as

maintaining/creating any necessary training tools. The Customer Care II

role will participate in process improvement tasks, including writing,

presenting, and training on new and revised processes. This role will

support the Business and Integrative Customer Care teams with various

administrative duties such as auditing, reporting, scheduling, and other

Miscellaneous Tasks/projects. RESPONSIBILITIES Demonstrate An Advanced understanding of tools and technology used to perform daily tasks,

including SAP order processing, SAP Cloud 4 Customer, and Contact Center

software. Support the Business and Integrative Customer Care teams.

This includes auditing, reporting, scheduling and other miscellaneous

tasks/projects. Provide new, refresher, and cross‑training…

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate

Against Employees Or Applicants Because They Have Inquired About, discussed, or disclosed their own pay or the pay of another employee or

Applicant. However, Employees Who Have Access To The Compensation information of other employees or applicants as a part of their

essential job functions cannot disclose the pay of other employees or

applicants to individuals who do not otherwise have access to

compensation information, unless the disclosure is (a) in response to a

formal complaint or charge, (b) in furtherance of an investigation,

proceeding, hearing, or action, including an investigation conducted by

the employer, or (c) consistent with the contractor’s legal duty to

furnish information.