Customer Service Representative - Beverage

The Boelter Companies; City of Pewaukee (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

A beverage company in Pewaukee, WI is seeking a Customer Service Representative to serve as the first point of contact for customers. The selected candidate will support the sales team by resolving customer inquiries, processing orders, and ensuring timely fulfillment. Ideal applicants should possess strong organizational and communication skills, and have experience with customer service as well as proficiency in MS Office. Familiarity with SAP is a plus. This role emphasizes providing quality service and effectively managing customer relationships.

Qualifications

• Customer service representative experience and skills required.
• Educational background in business-related fields preferred.
• Proficiency in Microsoft Office tools essential.

Responsibilities

• Provide exceptional customer service and support.
• Process customer orders accurately and on time.
• Resolve shipping and billing issues effectively.
• Communicate issues to internal teams when necessary.
• Follow up on customer inquiries to ensure satisfaction.

Skills

Customer service

Organizational skills

SAP proficiency

Communication skills

Education

Associate's or Bachelor's Degree

3-5 years related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SAP

Job description

Customer Service Representative - Beverage

Location: Pewaukee, WI

Position Summary: The Customer Service Representative is the vital first point of contact for customers and supports our outside sales team. The primary focus is to resolve customer issues, research products, assist with quoting, and process orders. Responsibilities also include answering general inquiries, ensuring timely and accurate customer order fulfillment, resolving shipping and billing errors, and responding to internal and external customer inquiries.

Essential Duties and Responsibilities

• Provide highest quality customer service and support to sales team and customers.
• Exceptional organizational skills with the ability to manage a high level of email and work autonomously.
• Process customer orders (via phone, email, EDI, chat) ensuring timely delivery and follow‑up to customers, including daily responsibility of working backorder and open order reports.
• Efficiently utilize SAP system to enter orders, determine availability, pricing, delivery and special customer requirements, checking for accuracy and completeness.
• Resolve issues concerning order fulfillment or product functionality in a professional and solutions‑oriented manner, which may involve UPS tracking, freight quotes, rush orders and credit issues.
• Follow through on customer issues to completion, requiring outbound calls and/or multiple contacts with task‑switching ability to balance priorities.
• Work with customers, internal graphics team and suppliers to create accurate art proofs/revisions for production.
• Communicate with sales and purchasing to inform them of possible product and sales problems.
• Resolve customer complaints or delivery issues.

Education and/or Experience

Associate’s or Bachelor’s Degree preferred or 3–5 years related experience. Proficiency in Word, Excel and Microsoft Outlook. Knowledge of SAP is a plus.

Physical Demands and Work Environment

The employee must use a keyboard, calculator, and telephone; frequent sitting, talking, hearing, and occasionally standing, stooping, kneeling, crouching, crawling, and lifting up to 10 lbs. Reasonable accommodations may be made for individuals with disabilities.