Senior Business Controls Manager – FinTech Compliance

Chime; Chicago (IL); On-site; USD 127,000 - 175,000; Full time

Job summary

Chime is seeking a Business Control Manager to lead the control strategy across Membership, App and AI Experience, and Trust and Safety portfolios. You will translate regulatory requirements and incidents into clear control outcomes and practical plans, partnering with business, product, engineering, and legal teams.

You will own control design, validation, and maintenance, ensuring durable results while guiding shared approaches across portfolios and leadership communication.

Qualifications

• 7+ years of experience in business controls, regulatory compliance, operational risk, audit, or related discipline.
• Experience independently owning a complex portfolio or control environment, setting priorities, leading cross-functional decisions, and driving from assessment to closure.
• Ability to evaluate business activities and control coverage, distinguish gaps, and develop practical responses.
• Hands-on experience designing or enhancing controls with business, product, engineering, operations, or data teams and defining evidence.
• Sound knowledge of consumer financial protection and regulatory risk frameworks such as EFTA/Reg E, TILA/Reg Z, UDAAP.
• Strong judgment, influence, and communication skills to challenge senior partners and manage priorities.

Responsibilities

• Own the control strategy and coverage view for assigned portfolios, setting priorities based on activities, regulatory requirements, gaps, and dependencies.
• Evaluate new initiatives and existing environments through reviews of changes, incidents, findings, and current control practices; decide on reuse, enhancement, creation, consolidation, or retirement.
• Lead control design and implementation with owners, establishing objectives, scope, ownership, evidence, exception handling, plans, and closure criteria.
• Assess control readiness, coordinate attestations, and ensure controls meet validation criteria; arrange independent review if needed.
• Lead control responses to incidents, issues, complaints, and findings by linking root causes to gaps and confirming revalidation before closure.
• Maintain control records and identify themes to suggest shared approaches; communicate results and exposure to leadership.

Job description

Chime is seeking a Business Control Manager to lead the control strategy across Membership, App and AI Experience, and Trust and Safety portfolios. You will translate regulatory requirements and incidents into clear control outcomes and practical plans, partnering with business, product, engineering, and legal teams.

You will own control design, validation, and maintenance, ensuring durable results while guiding shared approaches across portfolios and leadership communication.