Senior Business Continuity & Resilience Manager

Barnes & Noble, Inc.; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Employee Discount

EAP (Employee Assistance Program)

Sick Pay

Paid Time Off

Maternity & Parental Leave

Company Holidays

401(k) with Company Match

Health Benefits

Job summary

Barnes & Noble is seeking a Business Continuity Manager to establish and improve the BCM program across Barnes & Noble and Waterstones. You will lead policy development, risk assessment, and continuity planning to ensure resilience across the organization.

You will coordinate BIAs, build recovery strategies, and drive annual testing, drills, and governance reporting while aligning with IT, cybersecurity, and facilities teams.

Qualifications

• - Bachelor's degree in Business, Information Technology, Risk Management, Emergency Management, or a related discipline.
• - 5+ years of experience in Business Continuity, Operational Resilience, Risk Management, Disaster Recovery, or a related discipline.
• - Demonstrated experience developing, managing, or significantly contributing to BCM programs within a complex organization.
• - Experience facilitating BIA workshops and developing Business Continuity Plans.
• - Experience planning and facilitating BCM exercises, tabletop exercises, and simulations.
• - Strong understanding of BCM, Disaster Recovery, Crisis Management, and Operational Resilience.
• - Experience across multiple functions, locations, or units.
• - Excellent facilitation, communication, and stakeholder management skills.
• - Ability to work across U.S. and U.K. organizations and time zones.

Responsibilities

• Own the day-to-day operation, administration, and continuous improvement of the Barnes & Noble BCM Program.
• Establish and maintain the B&N BCM framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
• Coordinate development and maintenance of BCM Plans across all critical business functions.
• Facilitate BIA workshops to identify critical processes, priorities, dependencies, RTOs, and recovery requirements.
• Ensure BIAs and Plans remain current after significant changes.
• Coordinate annual BCM plan reviews and certifications.
• Maintain centralized BCM documentation, testing results, risks, remediation actions, and evidence.
• Coordinate annual BCM testing and exercises, including tabletop simulations and IT Disaster Recovery alignment.
• Document exercise results, lessons learned, gaps, and remediation ownership.
• Track remediation activities arising from tests, incidents, audits, and risk assessments.
• Coordinate with IT, Cybersecurity, Facilities, Supply Chain, Risk Mgmt, and leadership for integrated resilience planning.
• Produce regular BCM readiness reports for senior leadership and governance committees.
• Support regulatory, audit, insurance requests related to BCM and resilience.
• Promote BCM awareness through training and communication across the organization.
• Identify opportunities to improve BCM and resilience capabilities.

Skills

BCM program governance

Facilitation

Stakeholder management

Executive communication

Cross-functional collaboration

Risk management

Disaster recovery

Organizational planning

Education

Bachelor's degree in Business/IT/Risk Management

Job description

Barnes & Noble is seeking a Business Continuity Manager to establish and improve the BCM program across Barnes & Noble and Waterstones. You will lead policy development, risk assessment, and continuity planning to ensure resilience across the organization.

You will coordinate BIAs, build recovery strategies, and drive annual testing, drills, and governance reporting while aligning with IT, cybersecurity, and facilities teams.