Manager, Business Continuity

Paper Source, Inc.; New York (NY); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Employee Discount

EAP

Sick Pay

Paid Time Off (PTO) including Maternit

Parental Leave

Company Holidays

401(k) with Company Match

Comprehensive Health Benefits (Medical

Dental and Vision

Job summary

Barnes & Noble is seeking a Business Continuity Manager to lead and mature the BCM program across Barnes & Noble and Waterstones, aligning standards, governance, and resilience efforts. The role requires directing BIA, BCP, testing, and remediation activities with a focus on enterprise continuity across multiple functions and locations.

The role collaborates with IT Disaster Recovery, Cybersecurity, Facilities, and Risk Management, ensuring consistent practices and reporting to senior

Qualifications

• Bachelor's degree in Business, Information Technology, Risk Management, Emergency Management, or related discipline.
• 5+ years of experience in Business Continuity, Operational Resilience, Risk Management, Disaster Recovery, or related discipline.
• Experience developing, managing, or significantly contributing to Business Continuity programs within a complex organization.
• Experience facilitating Business Impact Analysis workshops and developing Business Continuity Plans.
• Experience planning and facilitating Business Continuity exercises, tabletop exercises, and simulations.
• Strong understanding of Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience principles.
• Experience working across multiple business functions, locations, or organizational units.
• Excellent facilitation, communication, and stakeholder management skills.
• Strong organizational, analytical, and documentation capabilities.
• Ability to work effectively across U.S. and U.K. organizations, leadership teams, and time zones.

Responsibilities

• Own daily operation, administration, and improvement of the Barnes & Noble BCM program.
• Establish and maintain the BCM framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
• Coordinate development, maintenance, and improvement of BC Plans across critical functions.
• Facilitate BIA workshops with business leaders to identify critical processes and recovery priorities.
• Ensure BCAs and BC Plans stay current through annual reviews.
• Coordinate annual BCM testing and exercises, including tabletop exercises and IT Disaster Recovery coordination.
• Document exercise results, lessons learned, and remediation actions.
• Track remediation activities from testing, incidents, audits, and reviews.
• Provide reporting on readiness, risks, remediation, and program maturity to leadership.
• Promote BCM awareness through training and engagement.

Skills

Business Continuity

Risk Management

Disaster Recovery

Facilitation

Stakeholder Management

Communication

Cross-Business Collaboration

Organization & Planning

Education

Bachelor's degree in Business, Information Technology, Risk Management, Emergency Management

Job description

Barnes & Noble is the leading book retailer in the United States, with roots dating back to 1873 and a long history of growth through innovation and expansion. Today, under CEO James Daunt and private ownership by Elliott Advisors, Barnes & Noble operates approximately 700 bookstores nationwide, serves over 700 communities across all 50 states, and maintains a robust digital presence through BN.com, NOOK® eBooks and audiobooks, and educational resources such as SparkNotes. The company also includes complementary retail brands such as Paper Source, Books Inc., Tattered Cover, and B. Dalton, further strengthening its market reach. Following a period of revitalization, Barnes & Noble is experiencing strong momentum, with plans to open approximately 60 new stores in 2026, underscoring renewed confidence in physical retail and local bookselling. Combining expansive store networks, curated selections, enhanced in‑store experiences, and growing omnichannel capabilities, Barnes & Noble remains the #1 bookseller in the U.S. and a trusted, evolving partner within the publishing and retail ecosystem.

Position Summary

The Business Continuity Manager is responsible for establishing, leading, and continuously improving the Business Continuity Management (BCM) Program for Barnes & Noble, while providing Business Continuity standards, best practices, governance, and oversight for Waterstones.

The role has direct responsibility for the Barnes & Noble Business Continuity Management Program, including Business Impact Analysis (BIA), Business Continuity Planning (BCP), testing and exercises, remediation tracking, governance, reporting, and continuous improvement.

At Waterstones, the role will provide oversight and establish consistent Business Continuity standards, methodologies, reporting requirements, and best practices. A Waterstones‑based Business Continuity resource will retain responsibility for local coordination and execution, with the Business Continuity Manager providing guidance, visibility, and oversight to ensure alignment with agreed standards and objectives.

The objective is to establish a consistent approach to Business Continuity and operational resilience across Barnes & Noble and Waterstones while maintaining appropriate local ownership, accountability, and execution within each business.

Key Responsibilities

Barnes & Noble Business Continuity Management

• Own the day‑to‑day operation, administration, and continuous improvement of the Barnes & Noble Business Continuity Management Program.
• Establish and maintain the B&N Business Continuity framework, including policies, standards, methodologies, templates, governance, and minimum requirements.
• Coordinate the development, maintenance, and continuous improvement of Business Continuity Plans across all critical B&N business functions.
• Facilitate Business Impact Analysis (BIA) workshops with business leaders to identify critical business processes, recovery priorities, dependencies, Recovery Time Objectives (RTOs), and other recovery requirements.
• Ensure Business Impact Analyses and Business Continuity Plans remain current through annual reviews and following significant business, organizational, technology, facility, or supplier changes.
• Coordinate the annual review and certification of Business Continuity Plans.
• Develop and maintain a centralized repository of Business Continuity documentation, testing results, risks, remediation activities, and supporting evidence.
• Develop and coordinate an annual Business Continuity testing and exercise program, including tabletop exercises, simulations, and coordination with IT Disaster Recovery exercises.
• Document exercise results, lessons learned, identified gaps, and remediation actions, ensuring appropriate ownership and timely completion.
• Track remediation activities arising from continuity testing, actual incidents, audits, risk assessments, and other reviews.
• Coordinate with IT Disaster Recovery, Cybersecurity, Facilities, Supply Chain, Risk Management, and business leadership to ensure integrated resilience planning.
• Produce regular reporting on Business Continuity readiness, testing results, material risks, remediation activities, compliance, and program maturity for senior leadership and appropriate governance committees.
• Support regulatory, audit, insurance, and other requests relating to Business Continuity and operational resilience capabilities.
• Promote Business Continuity awareness across B&N through appropriate training, communication, and engagement with business leaders and employees.
• Identify opportunities to continuously improve B&N's Business Continuity and operational resilience capabilities.

Waterstones Business Continuity Oversight

• Establish Business Continuity standards, methodologies, templates, governance requirements, and best practices for adoption by Waterstones.
• Partner with the Waterstones‑based Business Continuity resource and Waterstones leadership to support consistent implementation of agreed BCM standards while preserving local responsibility for execution.
• Provide guidance and oversight to the Waterstones Business Continuity resource and support the continued development and maturity of the Waterstones BCM Program.
• Maintain visibility into Waterstones Business Impact Analyses, Business Continuity Plans, testing activities, significant risks, remediation plans, and program maturity.
• Ensure Waterstones maintains appropriate Business Continuity Plans and BIAs for critical business functions in accordance with established standards and applicable local requirements.
• Provide oversight of significant Waterstones Business Continuity exercises and ensure material findings and remediation activities are appropriately documented and tracked.
• Ensure significant Waterstones Business Continuity risks, gaps, incidents, and dependencies are appropriately escalated and incorporated into consolidated reporting.
• Identify opportunities to share Business Continuity practices, tools, templates, capabilities, and lessons learned between Barnes & Noble and Waterstones.
• Support Waterstones in maturing its Business Continuity and operational resilience capabilities while maintaining appropriate local ownership and accountability.
• Facilitate regular coordination between B&N and Waterstones Business Continuity resources to promote alignment and knowledge sharing.

Governance, Reporting & Compliance

• Maintain a consistent Business Continuity governance framework across Barnes & Noble and Waterstones while recognizing appropriate local business and regulatory requirements.
• Establish clear roles and responsibilities for Business Continuity planning, testing, remediation, and reporting.
• Develop consistent metrics and reporting covering BCP and BIA completion, testing results, remediation status, material risks, and overall program maturity.
• Provide consolidated Business Continuity reporting to the Head of PMO, Group CIO, senior leadership, and appropriate governance committees.
• Support internal and external audit activities relating to Business Continuity, Disaster Recovery, and operational resilience.
• Maintain accurate program policies, standards, procedures, metrics, testing evidence, and supporting documentation.
• Ensure material Business Continuity risks and deficiencies are appropriately identified, documented, assigned, escalated, and tracked through remediation.
• Support the development and maintenance of resilience‑related policies, standards, and governance documentation.
• Monitor relevant industry practices and regulatory developments and recommend appropriate improvements to Business Continuity capabilities.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Risk Management, Emergency Management, or a related discipline.
• 5+ years of experience in Business Continuity, Operational Resilience, Risk Management, Disaster Recovery, or a related discipline.
• Demonstrated experience developing, managing, or significantly contributing to Business Continuity programs within a complex organization.
• Experience facilitating Business Impact Analysis workshops and developing Business Continuity Plans.
• Experience planning and facilitating Business Continuity exercises, tabletop exercises, and simulations.
• Strong understanding of Business Continuity, Disaster Recovery, Crisis Management, and Operational Resilience principles.
• Experience working across multiple business functions, locations, or organizational units.
• Excellent facilitation, communication, and stakeholder management skills.
• Strong organizational, analytical, and documentation capabilities.
• Ability to work effectively across U.S. and U.K. organizations, leadership teams, and time zones.

Preferred Qualifications

• Certified Business Continuity Professional (CBCP) or equivalent Business Continuity certification.
• Experience operating within a multi-business or international organizational structure.
• Experience within retail, distribution, supply chain, or eCommerce environments.
• Familiarity with IT Disaster Recovery planning and Cybersecurity governance.
• Experience supporting internal and external audit, regulatory, or compliance activities.
• Familiarity with relevant U.S. and U.K. Business Continuity and operational resilience practices and requirements.

Key Competencies

• Business Continuity Management
• Business Impact Analysis
• Business Continuity Planning
• Operational Resilience
• Disaster Recovery Coordination
• Risk Management
• Governance & Compliance
• Facilitation & Workshop Leadership
• Stakeholder Management
• Cross-Business Collaboration
• Executive Communication
• Process Improvement
• Problem Solving
• Organization & Planning

Benefits for those who are scheduled to work less than 20 hours per week include Employee Discount, EAP and Sick Pay. For those scheduled to work between 20 and 29.99 benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match. For those scheduled to work 30 hours or more benefits include Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement. All benefits provided are in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location/state regulations. More information can be received by the recruiter or Human Resources.

An employee in this position can expect a starting rate of between $100,000 - $125,000 annually, depending on experience, seniority, geographic locations, and other factors permitted by law.