Senior Business Analyst, Debit Card Ops & Product Lead

Fairygodboss; Cleveland (OH); On-site; USD 53,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid holidays

Job summary

PNC in Pittsburgh, PA or Cleveland, OH, seeks a Senior Business Analyst for Retail Banking Operations - Debit Card to drive improvements in the debit card experience. You will gain hands-on project management exposure and work across teams to deliver impactful outcomes.

Candidates should understand the debit card space, be a self-starter, and be prepared for some nights and weekends as projects demand. Collaboration with vendors and stakeholders is essential.

Qualifications

• Experience in business analysis or project management within financial services.
• Ability to write clear requirements and Agile user stories.
• Strong analytical mindset with data-driven decision making.

Responsibilities

• Research customer pain points and trends.
• Break down operational challenges into actionable steps.
• Write clear Agile user stories and product specifications.
• Coordinate daily with teammates, vendors and stakeholders.
• Execute procedures to support operational soundness.

Skills

Data Analytics

Decision Making

Business Processes

Management Reporting

Prioritization

Waterfall Model

Education

Bachelors

Job description

PNC in Pittsburgh, PA or Cleveland, OH, seeks a Senior Business Analyst for Retail Banking Operations - Debit Card to drive improvements in the debit card experience. You will gain hands-on project management exposure and work across teams to deliver impactful outcomes.

Candidates should understand the debit card space, be a self-starter, and be prepared for some nights and weekends as projects demand. Collaboration with vendors and stakeholders is essential.