Senior Business Analyst, Patient Services (Life Sciences)

Cognizant Technology Solutions Corporation

Chicago (IL)

Hybrid

USD 83,000 - 94,000

Full time

2 days ago

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Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in Chicago, IL, seeks a Senior Business Analyst - Patient Services to translate complex patient support requirements into scalable technology, collaborating with Life Sciences teams to drive digital transformation.

Responsibilities include gathering requirements, optimizing patient services processes, integrating Salesforce Health Cloud and Veeva, and supporting Agile delivery while ensuring HIPAA compliance and strong stakeholder engagement.

Qualifications

Bachelor's degree in Life Sciences, IT, Business Administration or related field.
5+ years of business analysis experience in Life Sciences, Pharmaceutical, Biotechnology, or Healthcare.
Hands-on experience supporting Patient Support Programs or related patient services functions.
Experience with CRM and case management platforms such as Salesforce Health Cloud or Veeva.
Strong knowledge of requirements management, business process analysis, and Agile methodologies, including Jira and Confluence.
Understanding of HIPAA, patient privacy requirements, and industry compliance standards.
Strong communication, facilitation, analytical, and stakeholder management skills.

Responsibilities

Partner with business stakeholders to gather, analyze, and document requirements for patient support and access programs.
Drive business process optimization across patient services operations.
Collaborate with architects, developers, and QA teams to design and implement patient services solutions leveraging Salesforce Health Cloud and Veeva.
Analyze and support data integrations across patient hubs and related healthcare ecosystems while ensuring privacy compliance.
Support Agile delivery activities, including user story creation, backlog management, sprint planning, UAT, and stakeholder engagement.