Senior Business Systems Analyst (Salesforce & Patient Support Programs) – Chicago, IL (Onsite)

Lorven Technologies, Inc.; Chicago (IL); On-site; USD 100,000 - 140,000; Full time

Job summary

Lorven Technologies, Inc. seeks a Senior Business Systems Analyst to support Salesforce-driven processes and Patient Support Programs within our Commercial POD.

Based in Chicago, IL, this onsite role emphasizes independent ownership of BAU operations and collaboration with Intake Centre and Contact Centre teams. The ideal candidate brings strong Salesforce configuration skills, pharma/life sciences PSP experience, and proven stakeholder management with Agile/Scrum experience to drive

Qualifications

• 8 years of experience as a Business Analyst.
• Strong Salesforce platform knowledge and configuration skills.
• Hands-on experience with Patient Support Programs in Pharma/Life Sciences.
• Excellent stakeholder management and communication skills.
• Ability to work independently and manage multiple priorities.
• Strong analytical, problem-solving, and documentation skills.
• Experience in Agile/Scrum environments.

Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Skills

Stakeholder management

Communication

Facilitation

Independent work

Analytical thinking

Tools

Salesforce

Job description

Job Title: Senior Business Systems Analyst (Salesforce & Patient Support Programs)

Location: Chicago, IL (Onsite)

Duration Long-term Engagement

Role Overview

• We are seeking an experienced Senior Business Systems Analyst to support our Commercial POD and partner closely with business stakeholders across Intake Centre and Contact Centre applications.
• The ideal candidate will possess strong business analysis skills, hands-on knowledge of Salesforce configuration modules, and experience supporting Patient Support Programs within the pharmaceutical industry.
• This role requires an independent, proactive professional who can quickly assume ownership of BAU operations with minimal supervision.

Key Responsibilities

• Act as the primary liaison between business stakeholders and technology teams for Intake Centre and Contact Centre applications.
• Gather, analyze, document, and manage business and system requirements.
• Support and optimize Salesforce-based solutions, including configuration-related activities.
• Drive requirement workshops, process mapping, user story creation, and acceptance criteria definition.
• Collaborate with cross-functional teams to ensure successful delivery of enhancements and operational support requests.
• Manage and prioritize BAU activities while ensuring business continuity and stakeholder satisfaction.
• Identify process improvement opportunities and recommend scalable solutions.
• Support testing, user acceptance activities, and production issue resolution.

Required Qualifications

• 8 years of experience as a Business Analyst.
• Strong experience with Salesforce platform and configuration modules.
• Hands-on experience supporting Patient Support Programs (PSP) in the Pharmaceutical/Life Sciences industry.
• Excellent stakeholder management, communication, and facilitation skills.
• Ability to work independently and manage multiple priorities with minimal supervision.
• Strong analytical, problem-solving, and documentation skills.
• Experience working in Agile/Scrum environments.