Business Analyst

Cognizant Technology Solutions Corporation; Chicago (IL); Hybrid; USD 83,000 - 94,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation in Chicago, IL, seeks a Senior Business Analyst - Patient Services to translate complex patient support requirements into scalable technology, collaborating with Life Sciences teams to drive digital transformation.

Responsibilities include gathering requirements, optimizing patient services processes, integrating Salesforce Health Cloud and Veeva, and supporting Agile delivery while ensuring HIPAA compliance and strong stakeholder engagement.

Qualifications

• Bachelor's degree in Life Sciences, IT, Business Administration or related field.
• 5+ years of business analysis experience in Life Sciences, Pharmaceutical, Biotechnology, or Healthcare.
• Hands-on experience supporting Patient Support Programs or related patient services functions.
• Experience with CRM and case management platforms such as Salesforce Health Cloud or Veeva.
• Strong knowledge of requirements management, business process analysis, and Agile methodologies, including Jira and Confluence.
• Understanding of HIPAA, patient privacy requirements, and industry compliance standards.
• Strong communication, facilitation, analytical, and stakeholder management skills.

Responsibilities

• Partner with business stakeholders to gather, analyze, and document requirements for patient support and access programs.
• Drive business process optimization across patient services operations.
• Collaborate with architects, developers, and QA teams to design and implement patient services solutions leveraging Salesforce Health Cloud and Veeva.
• Analyze and support data integrations across patient hubs and related healthcare ecosystems while ensuring privacy compliance.
• Support Agile delivery activities, including user story creation, backlog management, sprint planning, UAT, and stakeholder engagement.

Skills

Business analysis

Stakeholder management

Agile methodologies

Communication

Analytical thinking

Facilitation

Education

Bachelor's degree in Life Sciences, IT, Business Administration, or related field

Tools

Salesforce Health Cloud

Veeva

Jira

Confluence

Job description

Senior Business Analyst - Patient Services (Life Sciences)

About the role

As a Senior Business Analyst - Patient Services , you will make an impact by translating complex patient support program requirements into scalable technology solutions that enhance patient access, engagement, and healthcare outcomes. You will be a valued member of the Life Sciences team and work collaboratively with pharmaceutical brand teams, patient services stakeholders, compliance teams, technology partners, and delivery teams to drive successful business and digital transformation initiatives.

In this role, you will:

• Partner with business stakeholders to gather, analyze, and document functional and non-functional requirements for patient support and access programs.

• Drive business process optimization across patient services operations, including benefits verification, prior authorization, co-pay assistance, patient onboarding, and adherence programs.

• Collaborate with architects, developers, and quality assurance teams to design and implement patient services solutions leveraging platforms such as Salesforce Health Cloud and Veeva.

• Analyze and support data integrations across patient hubs, specialty pharmacies, third-party logistics providers, manufacturers, and related healthcare ecosystems while ensuring compliance with privacy requirements.

• Support Agile delivery activities, including user story creation, backlog management, sprint planning, user acceptance testing, and stakeholder engagement.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in Mettawa IL. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What you need to have to be considered

• Bachelor's degree in Life Sciences, Information Technology, Business Administration, or a related field.

• 5+ years of business analysis experience within the Life Sciences, Pharmaceutical, Biotechnology, or Healthcare industries.

• Hands-on experience supporting Patient Support Programs (PSP), patient hub services, specialty pharmacy operations, patient access programs, or related patient services functions.

• Experience working with CRM and case management platforms such as Salesforce Health Cloud, Veeva, or comparable Life Sciences solutions.

• Strong knowledge of requirements management, business process analysis, and Agile methodologies, including tools such as Jira and Confluence.

• Understanding of healthcare and pharmaceutical regulations, including HIPAA, patient privacy requirements, and industry compliance standards.

• Strong communication, facilitation, analytical, and stakeholder management skills with the ability to bridge business and technical teams.

These will help you stand out

• Experience supporting patient services transformation initiatives for pharmaceutical or biotechnology organizations.

• CBAP, PMI-PBA, Certified Scrum Product Owner (CSPO), or similar professional certifications.

• Proficiency with SQL, reporting, and data analysis to support patient services operations and business decision-making.

• Experience serving as a Product Owner proxy or leading Agile business analysis activities.

• Knowledge of specialty pharmacy ecosystems, patient adherence programs, reimbursement services, and healthcare data integrations.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance.

• Paid holidays plus Paid Time Off.

• 401(k) plan and contributions.

• Long-term/Short-term Disability.

• Paid Parental Leave.

• Employee Stock Purchase Plan.

Compensation

The annual salary for this position ranges from $83,000 to $93,500 , depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and applicable plan terms.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.